Job Description

Summary of Role

Responsible for processing and investigating claims under the structural warranty policy and consumer code.

Key Duties

To review claim notifications in accordance with policy wordings To obtain and verify information enabling a valid claim to be correctly recorded To pro-actively handle the claim to conclusion while managing expectations or repudiating if required To provide comprehensive verbal and written advice on all aspects of policy wording in relation to cover and claims To adhere to all agreed service level agreements and internal claims processes To share best practice with team members and liaise with other departments including Underwriting, Survey and Technical

Knowledge, Skills and Experience

Experience in an administrative role, ideally within the construction industry.

Excellent organisation and time-management skills.

Excellent customer service skills, having a confident and clear manner on the phone with clients.

A clear understanding of the importance of customer service to both internal and external clients.

A high level of interpersonal skills with an ability to deal with people at all levels.

Excellent IT skills, with proven experience using Microsoft Office, particularly Outlook.

Excellent written and verbal communication skills.

Ability to prioritise tasks, multitask, and work efficiently under pressure

Team player with the capacity to work independently when required.

Flexibility and willingness to learn new systems and processes

5 GCSE's grade C or above (including English and Maths) or equivalent NVQ

Ability to work with confidential and sensitive data

Additional Information

As part of the ICW Group everyone is:

expected at all times to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Company. required to participate in regular training and other learning activities, and in supervision,
appraisal and development as required by the Company's policies and procedures

required to participate in any relevant current and new legislative and regulatory activities as may occur from time to time
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Private medical insurance Referral programme
Work Location: In person