Job Description

Join our innovative team in an exciting new office space near Temple Meads Railway Station!

Our Team

Great American International Insurance (UK) LTD (part of the Great American Insurance International Division) prides itself on the people it employs. We fully understand that people are a key resource and with that, will help us grow and continue to be a successful company.

Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?

What We Offer

Our Great American Europe team has been located in Bristol for over 25 years, however, our newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:

The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station An outstanding workplace designed for you Subsidised cafeteria A competitive salary and benefits package A supportive and inclusive team culture Secure bike & scooter storage Showers & Drying Room - Perfect for those who bike or run to work Games Room - Take a break, recharge, and connect with colleagues

Required Competencies:

Claims handling experience, managing claims from first notification through to settlement / closure.

Good communication and drafting skills, reports to underwriters. Triaging claims / claims inbox management. Claims admin tasks, e.g. opening /closing claims. Working through outstanding diaries. Sending chaser emails asking for updates from brokers, lawyers, insureds etc. Preparing documents to pay invoices, updating financials on claims management system. Updating claims notified via a TPA claims bordereaux to include, status / development updates, financial / reserve updates etc. Collaboration with Claims, Operations, and Finance and other key stakeholders to ensure consistency in claim handling and policy application

Key Responsibilities:

Help to deliver an excellent service by understanding roles across the business.

Proactive and able to work independently to meet deadlines. Applying sound judgement and problem-solving skills. Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines. Strong written and verbal communication skills, with the capacity to adapt to different audiences. Proficiency in Microsoft applications including Outlook, excel and word

Ensure all claims correspondence is filed accurately on the claims system.

Knowledge Required

Working knowledge of insurance principles

Proficient understanding of all major Microsoft programmes including excel

Our commitment to Diversity, Equity and Inclusion

At Great American, we are an equal opportunity employer who value diversity and the unique perspectives each of our employees bring to the workplace. We are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables our ongoing success.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.

Respect for Others - making all feel welcomed and included

forms part of our Company Values and when you join us you'll find a welcoming and open workplace where everyone's voice is heard and supported.

This role will report directly into the GAUK Senior Claims Manager

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme Life insurance Work from home
Experience:

Claims Handling: 1 year (preferred)
Licence/Certification:

UK Right to Work (required)
Work Location: Hybrid remote in Bristol BS1 6DZ