Job Description

We are hiring

We are currently looking for an experienced

Claims Handler

to join our team.

This is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and processes.

Who Are We

MSL is a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. We're a family-owned business and are determined, honest and relentless in helping our customers and each other. We go further to provide the best service, and by doing this we further ourselves.

The Job

As a Claims Handler, you'll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to our clients.

Key Responsibilities

Support customers from their first notification of claim until the completion of repairs Ensure claims are processed in line with guidelines, current case law, and indemnity requirements Investigate and determine liability, preparing necessary documentation and communicating with relevant parties Manage the claims pipeline effectively, meeting service level agreements and reporting any delays promptly Identify opportunities for group services (hire, repair, etc.) while mitigating total claim costs Oversee hire claims to prevent any discrepancies in acceptance, duration, or vehicle type Coordinate with engineers, bodyshops, and internal teams to ensure timely repairs Maintain regular customer contact, providing updates and addressing any concerns Handle complaints professionally, following the established escalation process

What You Need

Strong customer service skills and excellent communication abilities Basic understanding of accident insurance policies (further training will be provided) Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) Ability to work independently while contributing to team goals Strong organisational skills and the ability to work well under pressure Proactive attitude and adaptability to changing situations

The People

A truly diverse and highly inclusive workforce that share the same passion - a unique drive for excellence, for themselves, the business and our customers. A strong community of people who help to develop each other and are always looking for ways build on our incredible service levels.

The Benefits

Our people are important to us. They are what makes us unique. When you join MSL, you can expect -

Hybrid working 25 days holiday (+ B/H and a day off for your birthday and Christmas) Pension Scheme Colleague Assistance Programme Perk Box Healthcare Cash Plan Scheme (post probation) Future progression opportunities Free parking Additional earning potential with our range of bonus schemes Fun events including two company parties a year, team lunches and more
If you're ready to make a difference and thrive in a fast-paced environment, apply now!

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Benefits:

Additional leave Company events Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Cheadle SK8 3GQ: reliably commute or plan to relocate before starting work (required)
Experience:

Claims Processing: 1 year (required)
Work Location: Hybrid remote in Cheadle SK8 3GQ

Reference ID: LRCH