Job Description

Working hours:

35 hours per week

Duration:

Permanent

Location:

Cheltenham

About the role

Lansdown Insurance Brokers

, who are proudly part of

Benefact Group

, are looking for a

Claims Handler

to join our

Cheltenham

office.
To work in the Claims Department as an intermediary between policyholders and insurance companies by helping to deliver

exceptional customer claims service

experience. Your role will focus on

advising clients,

obtaining, and reviewing of all claim documentation.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Key responsibilitiesTo service a variety of clients under different classes of business to guide and advise them on policy cover and claims process, to ensure claims department provides a quality service to its customers
Perform day-to-day administrative tasks keeping claims files and other records fully up to date
You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
You will keep an efficient diary system for all claims, ensuring claims are chased as required
Check insurance cover and policy dates before providing policy/claim advice or reviewing new claims
Analyse policy provisions and conditions
Manage mainly Property and Motor claims
You will undertake any other duties as requested by management on an ad-hoc basis
Ensure clients are kept informed of the process of their claims
Seek verification from colleagues and/or insurers when scope of cover is in doubt
Establish, build upon and maintain interpersonal relationships with Claimants, Sub-brokers, Agents and Insurance company claims departments
Participate in cross-team projects, as required
Provide input underwriters claims experience when requested
Maintain positive working relationships with all members of staff
Monitor and maintain health and safety and security in the workplace
Pursue personal development of skills and knowledge necessary for the effective performance of the role
Have thorough knowledge of industry regulations and minimum standards to ensure compliance
Comply with Lansdown's procedures, policies and regulations including the code of conduct
Assist the Claims Dept by preparing documentation to help them evaluate and report on specific claims
Liaise with Clients, Insurers, Property Managers, Agents, Loss Adjusters to support the effective management of claims
Knowledge, skills and experience

General understanding of Personal and Commercial Insurance
Strong Interpersonal skills
Ability to deliver accurate information with attention to deal
Excellent time management and organisational skills
Excellent communication both written and verbal (able to listen and understand information presented by claimants)
Empathetic
Good educational standard
Confident numeracy skills
Interpret and understand key terms and phrases used in insurance-related documents
Knowledge of administrative and clerical procedures, arrange actions that have been undertaken in the claims process
Ability to develop relationships with clients, agents, insurers etc.
A proven ability to deliver exceptional customer service
A conscientious, positive, and enthusiastic approach to work, maintaining good working relationships with colleagues and clients
Cert CII or willing to work towards.
What we offerA competitive salary - lets discuss it
28 days annual leave plus bank holidays
Your birthday off
Group Personal Pension
Bonus scheme
A holiday buy scheme
Hybrid Working
An array of health and wellbeing benefits, company cash plan, income protection and life assurance
Enhanced sick pay and parental leave
Support and funding toward study and professional qualifications
Paid time off for volunteering
Onsite parking
About us

Lansdown Insurance Brokers

is an established property insurance broker with over 60 years' experience of offering specialist products and advice for landlord, business and personal lines insurance. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group.

Benefact Group

is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away 250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.
We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

Directory of Social Change's UK Guides to Company Giving 2017-26*