Job Description

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Description

Hours:

Full-Time, 35 hours per week Monday - Friday.

Location:

Hybrid, Glasgow



Successful applicants will be required to attend the Glasgow or Stoke office once a week.

Our Opportunity:

Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team.



This position offers a stimulating and supportive environment where the successful individual will be joining a dedicated team, providing a first-class claims handling service to major clients.###

What will your day look like:

Investigation:

Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.

Evidence Gathering:

Obtain all relevant evidence and documentation.

Reserve Management:

Regularly review and maintain proper reserves.

Negotiation:

Negotiate settlements within agreed authority limits.

Resolution:

Determine appropriate actions to resolve each case.

Liaison:

Communicate with insurers, policyholders, and brokers.

Reporting:

Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.

Professional Correspondence:

Maintain proactive communication with all parties involved.

Adherence to Procedures:

Handle cases according to documented procedures and client requirements.

Continuous Learning:

Stay updated on technical changes relevant to your role, including participating in company facilitated training programs


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Knowledge and Abilities:

Essential:Proficiency in managing Claims from cradle to grave. Investigation of Liability. Management of personal caseload. Exceptional communication abilities across various levels. Commitment to delivering outstanding customer service. Collaborative team player. Demonstrated adaptability and versatility.
Desirable:Experience in managing Property Damage claims. Familiarity with reserving strategies. Knowledge of how to value injury claims. Understanding of Civil Procedure Rules and the Claims Portal.
#INDUKI###

Benefits:

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan


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About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.