Job Description

Claims Handler

Chester (Hybrid)

25,000

Do you have a keen eye for assessing liability and a passion for delivering exceptional customer service?

At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we are committed to keeping people on the move. When vehicles are out of action, we provide replacement vehicles, ensuring our customers maintain their independence and mobility.





We're looking for a

Claims Handler

to join us during an exciting period of growth. You'll be a key part of our

Credit Hire Division

, investigating liability, confirming claims that should progress to our fulfilment team, and supporting the recovery of credit hire charges.

What you'll be doing

Every day, you'll work closely with our FNOL (First Notification of Loss) and recoveries teams, assessing evidence and investigating both fault and non-fault accidents. You'll determine whether we can support a customer with a hire vehicle, and build strong relationships with clients -- even when conversations are tricky. This is a fast-paced, challenging role for someone who enjoys problem-solving and taking initiative.

Key responsibilities include:

Processing accident claims efficiently. Supporting all areas of the Credit Hire Operations Department. Updating our bespoke case management system with accurate progress reports. Liaising with insurers and engineers to resolve liability queries. Delivering excellent customer service through clear communication and problem-solving. Meeting strict service level agreements and deadlines.

What we're looking for

Strong empathy and communication skills. Self-motivated, confident, and persuasive, with excellent time management. Ability to handle urgency and complexity when needed. An interest in vehicles or the hire business is desirable. A proactive approach to problem-solving.

What we offer

As an Investors in People Silver employer and a member of the Inclusive Employers Group, we invest in your development and provide the tools, technology, and support to help you deliver outstanding service to our customers.





Benefits include:


25 days' holiday plus bank holidays, your birthday off, increasing to 29 days. Hybrid working after three months' probation. Medicash healthcare plan, including optical, dental, physiotherapy, and more. Events throughout the year, including an end-of-year party. Funding for qualifications and apprenticeship schemes. Enhanced maternity and paternity leave. Pension contributions of 5% from you and 5% from us. 1,000 employee referral bonus. Monthly wellbeing hour. Tech scheme and retail cashback scheme. Service reward scheme. Cycle to Work scheme. Casual dress code.

Ready to apply?

If you enjoy helping people, solving problems, and keeping things moving, we'd love to hear from you. Apply today with your latest CV and a member of our recruitment team will be in touch.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.




We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.





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