Job Description

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Description

Claims Handler (FNOL)

Permanent, full-time

37.5 hours a week

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler for First Notification of Loss to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.###

Key Responsibilities

The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claim You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms Managing inbound calls and making outbound calls to take information Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manor You will be responsible for sending out welcome packs to customers detailing the steps of their claim
#INDUKI###

Skills, Knowledge & Expertise

Customer Service Skills Needed: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes Attention to Detail: Excellence lies in the little things. Proactive Attitude: We love enthusiasm! Be the driving force behind positive change. Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.


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Job Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan


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About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.