Job Description

First Point of Contact Claims Handler

Full Time - Spectrum Insurance Services

Killamarsh, Sheffield.

Are you looking for a dynamic new career? At Spectrum Insurance Services, a rapidly expanding business known for our exceptional staff retention and commitment to excellence, we are seeking a passionate and customer-focused individual to join our team as a First Point of Contact Claims Handler.

About Spectrum

We provide a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi & Leisure and Commercial Vehicles.

Spectrum's products are supported by our market-leading administration and claim handling services, delivered from our Killamarsh office. Many of our team members have dedicated over 5 years to our accomplishments - we are on the lookout for individuals who share this enthusiasm for providing outstanding customer service.

Role Overview

As a First Point of Contact Claims Handler, you will be the crucial link between our customers and the resolution of their motor vehicle issues. No prior motor vehicle knowledge is required, as we provide comprehensive training to ensure you're equipped for success.

While previous experience in a call centre environment is desirable, we value confidence, enthusiasm, and a willingness to learn. As part of our growing business, you'll have opportunities to progress within different departments and advance your career.

Key Responsibilities

:

Utilise our state-of-the-art claims management system to accurately record all information.

Take details of new claims from clients, gathering essential information to facilitate an effective and efficient customer journey.

Adhere to established processes for handling claims, ensuring a seamless experience for our customers.

Collaborate with clients and business partners to guarantee the correct progression of files and maintain excellent communication throughout.

What We're Looking For:

Basic computer knowledge.

Call centre experience is an advantage but not essential.

Reliably commute or plan to relocate to Killamarsh before starting work (required).

Able to work in the United Kingdom (required).

Ability to deal with various tasks effectively with attention to detail.

Be able to prioritise workload effectively, with a willingness to be flexible.

Superb customer service skills.

Can remain calm and approachable with both colleagues and clients.

How to Apply

If you enjoy working in a fast-paced environment with a great team, then please send your CV showcasing why you would like to work at Spectrum!

Contracted Hours: Monday to Friday - 9am to 5pm

Please note this position is subject to a DBS Check.

Benefits:

Company pension On-site parking 25 days holiday plus bank holidays Company events No weekends
Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension On-site parking
Experience:

Claims Processing: 1 year (preferred) call handling: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person