Job Description

In the role of Repair Progression Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey.

Role:

Claims Handler

Location:

Liverpool City Centre

Working hours:

37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays

Salary:

25,877 plus an up to 1,500 performance-related annual bonus, paid quarterly once established within your role

What you will be doing:

To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Demonstrate effective communication skills whilst engaging with our customers through various channels Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding. Listen to understand and help our customers focusing on what matters the most to them Role model a 'quality comes first' mindset at all times Take full ownership of a customer query only hand-off when it's an exception Utilise support from others and tools available when needed Focus on solutions for the customer ensuring you take the right route, not always the easy one Remove barriers wherever possible in the customers journey to improve overall satisfaction Factor in the commercials when resolving the customers claim

What we're looking for:

Relevant experience in a claims environment or a role within a customer service environment Ability to work in a culture of openness, trust and respect Working as a team is essential Attention to detail Demonstrate great customer service skills Remain professional and resilient when handling customer complaints Motivated self-starter who is confident and a persuasive communicator PC literate with excellent administration and processing skills Endorse and drive the company values and behaviours

Grow with Acorn



At Acorn Insurance, we're proud of our Liverpool roots -- and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.



We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:



o We run through walls for our customers and each other o We challenge the status quo o We succeed when we help those around us succeed o We decide quickly when the smart thing to do is use our judgement

Benefits:

o 35 days' holiday (including bank holidays) with additional buy/sell options o 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! o Flexible benefits, including early access to salary via our internal platform o Hybrid working options to support work-life balance and individual needs o Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words -- they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:



o Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities o Menopause Friendly accredited - supporting every stage of life o? Armed Forces Covenant signatory - honouring those who serve o Great Places to Work 2024/25 - fostering an engaging and positive workplace culture o Best Place to Work for Development - proud to be investing in people's future o?o Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach -- all rooted in the heart of Liverpool -- Grow with Acorn.



A Few Things to Know Before You Apply



We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:



If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.



Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process--or once you're part of the team--just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

#LI-FA1