Job Description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the Role

The Claims Handler role maximises the benefits of our supplier relationships with particular focus on reducing our claims spend and increasing credit services and TP intervention opportunities along with recovering outstanding/open claims
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Responsibilities:

Ensure all supply partners deliver services in line with agreed SLAs, KPIs, and budget expectations, including the conversion of Credit Hire opportunities. Make timely and appropriate liability decisions, working with supply partners to settle claims within delegated authority and achieve claim reduction targets through thorough investigations. Efficiently manage and recover ULR claims in-house to minimise financial loss, and ensure reserves are correctly placed and updated, especially for high-value claims. Act as the main point of contact for escalations involving accidents or incidents, supporting both internal and external stakeholders. Conduct driver training sessions, analyse telematics data, and provide actionable feedback to improve driver performance and reduce accident frequency. Maximise the use of the company's telematics system to support driving standards, safety initiatives, and reduction in claim costs. Maintain accurate and up-to-date information within the Fleet Management System to support operational effectiveness. Prepare and present weekly reports on claims performance, costs, and improvement recommendations using evidence-based metrics for the senior management team.
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What You'll Bring

Experience working from a fleet/insurance background Credit hire and claims handling within motor insurance Capability in MS Office suite of products, specifically Microsoft Excel Excellent numerical, written and communications skills Quickly and effectively solves customer problems. The ability to develop, sponsor, or support the introduction of new and improved methods to produce innovative solutions. Full Clean UK drivers' licence
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What We Offer

Performance-Based Bonus with rewards tied to your impact 5 additional days of flexi leave to recharge Birthday day off 5 fully paid sick days per year Wellbeing Support with access to confidential counselling through our EAP Access to our dedicated platform to support career growth Health insurance and a monthly wellness allowance
Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.