Job Description

Claims Handler - Go2Gas Solutions

Location:

Head Office

Hours:

Monday to Friday: 11:00 AM - 8:00 PM Working 1 in every 2 weekends (Saturday & Sunday: 8:00 AM - 5:00 PM) Rota day off during the week

Job Summary

We are seeking a proactive and detail-oriented

Claims Handler

to join our friendly, fast-paced team at

Go2Gas Solutions

. Specialising in home emergency services, this role involves managing claims via telephone and email, coordinating engineer schedules, and delivering excellent customer service during stressful situations. If you thrive in a dynamic environment, enjoy problem-solving, and have excellent communication skills, we want to hear from you.

Responsibilities

Handle home emergency claims via

email and telephone

promptly and professionally Answer inbound calls from both

clients and customers

Respond to email enquiries with clear, accurate, and empathetic communication Manage and coordinate

engineer schedules

, ensuring timely callouts Tackle problems proactively, using initiative to find fast, effective solutions Handle difficult or sensitive situations with calmness and empathy Collaborate with a

small, supportive team

in a high-energy environment Maintain accurate records of all claims and communications

Qualifications

Proven experience in a

customer service

,

administrative

, or

claims-related

role Strong organisational skills and the ability to handle multiple tasks under pressure Confident communicator with excellent written and verbal communication skills Comfortable using IT systems and learning new software quickly Ability to work both independently and as part of a close-knit team A calm, solution-focused mindset when dealing with complex or difficult situations
If you're passionate about delivering high-quality service, solving problems on the go, and making a real difference during home emergencies, apply now to join the Go2Gas Solutions team as a

Claims Handler

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Casual dress On-site parking Private medical insurance Store discount
Work Location: In person

Application deadline: 30/07/2025