Job Description

Location: Leeds / Birmingham / Remote considered
Salary: 26,000 - 30,000 + overtime opportunities
Type: Full-time, permanent
Join a trusted name in personal insurance, providing essential support to policyholders during life's unexpected events. Our client is a leading insurer with a strong reputation for fairness, speed, and service in the motor and home claims space. Whether responding to weather-related damage or post-accident vehicle claims, you'll play a vital role in helping people get back on their feet quickly and with confidence.
Why this role?
Motor and home insurance remain non-negotiables for most households-and claims services are critical during economic uncertainty or natural disruptions. This role offers stability, progression, and a genuine opportunity to make a practical difference for customers. Perfect for detail-oriented individuals with a passion for accuracy and service.
Key Responsibilities:

• Assess and manage incoming home and motor insurance claims
• Liaise with policyholders, garages, contractors, and internal teams to facilitate settlements
• Investigate any inconsistencies or potential fraud, escalating when needed
• Maintain accurate records and ensure customers are updated regularly on the progress of their claim
• Meet service level agreements (SLAs) and support compliance standards

What we're looking for:

• Experience in insurance, financial services, or legal administration
• Excellent written communication skills and a sharp eye for detail
• Able to manage multiple claims and meet response times
• Organised, resilient, and focused on resolving issues efficiently

What's in it for you?

• Competitive salary between 26,000 - 30,000, depending on experience
• Regular overtime opportunities for additional earnings
• Hybrid and remote working options available
• Comprehensive training and clear progression pathways
• Supportive team environment with access to wellbeing and learning resources
• Company pension, holiday allowance, and recognition programmes

This is a role where your calm, clear thinking helps others through stressful moments. If you're ready to grow your claims handling career in a respected organisation, apply today.
Get in touch with the team on 02085497212 or submit your CV using the link below

Skills Required