Job Description

Claims Handler Officer

Application Deadline: 24 September 2023

Department: Health and Safety

Employment Type: Permanent - Full Time

Location: Various

Description

Reporting to: Head of Health, Safety & Wellbeing

Main Purpose: The role of Claims Handler involves processing claims for clients all Ireland to ensure a high level of service while processing claims within the business. Claims will cover a wide variety of areas - public liability, employers\' liability. etc

Key Tasks: The following reflect the main tasks associated with your position and are not intended to be exclusive or exhaustive:

• Adjudicate and process claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target.
• Use Breedon database accurately and effectively to ensure reports generated give a true reflection of the workload, which consequently facilitates effective target planning.
• Operate within and meet the conditions of Breedon service standards, to guarantee customer satisfaction.
• Contribute to the team and departmental productivity targets.
• Ensure all incidents that are reported are documented and placed on the software system.
• Ensure all insurance / claim requirements are met
• Attend quarterly claims review meetings.
• A high level of customer service is provided.
• Weekly reports requiring updates on cases.
• In line with the company\'s policy on cost containment identify duplicate payments, possible non-disclosure, and fraudulent claims.
• Respond to business enquiries accurately and professionally and if necessary, liaise with third party brokers and insurance for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.
• Other ad hoc duties as required

Key Relationships, Challenges and Attributes

• Provide a professional department, managing and building effective working relationships with H&S staff to allow the effective execution of both functions.
• To maintain an open relationship with the senior management team allowing for the reporting of H&S management information in an efficient manner. This will include monthly reporting to the Head of Health, Safety & Wellbeing and the provision of a comprehensive board report.
• Attend at monthly (or equivalent) company H&S committee meetings and advise on suitable action plans building effective working relationships with all concerned.
• Maintain internal relationships with other internal departments as appropriate for the effective operation of the health and safety function - human resources, insurance, quality etc.
• Build effective relationships with appropriate external bodies appropriate for the management of H&S and Q&E.
• To represent the company at external meetings, including with clients, promoting the H&S functions to give added business success.
• Work with the Human Resources Business Partner to ensure compliance with legislative requirements where there is overlap between the two departments, and on employee related matters such as training, discipline, and welfare.

Key Challenges:

• Effectively develop and manage claims programme within a diverse operating sites
• Coordinate the amalgamation of diverse management systems from several companies to ensure compliance and good practice within Breedon Ireland, with minimal disruption to current projects.
• Ensure the maintenance of management systems throughout a multi site, multi-disciplined company.

Key Attributes:

• Adaptability - Maintain effectiveness in a variety of roles and job tasks.
• Compliance - Adhere to company policy and procedures. Seeks approval from correct authority for changes.
• Independence - Takes actions based on own convictions rather than a desire to please others. Is willing to question the current practices.
• Management Control - Appreciation of the need for controls and maintenance of control over processes, people, and activities. Ensures control of this.
• Organising and Planning - Prioritise workload and work independently.
• Interpersonal Skills - Ability to communicate effectively with colleagues at all levels and with external bodies.
• Initiative - Actively influence the events rather than passively accepting actions.
• Persuasiveness - Make clear presentation of the ideas and facts and convince others of this point of view. Also, to gain agreement or acceptance of the plans.
• Work Standards - Set high work standards for oneself and others within the administration function. This will include a drive and passion for improving standards across the company.
• Resilience - Maintain effectiveness in situations of disappointment or rejection.

Essential Criteria

• 1 - 2 years\' experience in a customer focused environment, ideally in an administrative role working in the claims industry
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Ability to work under pressure and to meet tight deadlines and service standards.

What you can expect from us\xe2\x80\xa6

\xc2\xb7 Enhanced employer pension contributions

\xc2\xb7 Sharesave scheme

\xc2\xb7 Group Life Assurance

\xc2\xb7 Induction plan and buddy programme

\xc2\xb7 Training and development opportunities

\xc2\xb7 Employee assistance programme

\xc2\xb7 Benefits hub

We are an equal opportunities employer

Breedon