Job Description

Claims Handler- Travel Insurance Claims
Location:
Cardiff
Sector:
Job type:
Salary:
Up to 27000 per annum
Contact:
Charlotte Singleton
Email:
Charlotte.Singleton@yolkrecruitment.com
Job ref:
BBBH39818
Published:
5 months ago
Expiry date:
10 April 2026
Travel Insurance Claims Handler
Cardiff (Hybrid Working)
Yolk Recruitment are pleased to be working in partnership with a leading international travel insurance provider, to recruit a Travel Insurance Claims Handler for their growing Cardiff team.
This is a full-time, permanent role, offering a hybrid working model (2-3 days a week in the office). This is a great opportunity to join a supportive and friendly claims team, where you will manage claims from first notification through to settlement and have a genuine opportunity to contribute to improving the customer experience.
What you'll be doing
Managing your own caseload of travel insurance claims from initial report through to closure * Providing a high standard of customer service to policyholders, third parties and suppliers
Assessing indemnity, liability and quantum in line with policy
Negotiating claim settlements and arranging payments within agreed authority levels
Identifying potential fraud indicators
What you'll bring
Experience working in a travel insurance claims environment (essential)
Strong communication skills and the ability to build effective working relationships with customers, third parties and suppliers
A self-motivated and organised approach, with the ability to work well within a team
Confidence in managing a busy caseload and meeting deadlines
The ability to interpret information and data to identify trends and support improvements
A genuine commitment to delivering a positive and fair customer experience
What you will get in return:

• Salary depending on experience.
• 33 days' annual leave inc bank hols Option to buy or sell up holiday per year.
• A great central Cardiff office location with hybrid working options.
• Discounted gym membership and Cycle to Work scheme.
• Employee Assistance Programme
• Optional Healthcare Cash Plan and Dental Insurance.
• Support for professional training and qualifications, helping you grow your career.
• Regular social events to connect with colleagues.

Skills Required