Job Description

Are you looking to embark on a journey as a Claims Handler?

We have opportunities to be part of fast paced and energetic teams within our first and third party Claims departments. We are looking for people with excellent customer service and resolution skills, who will treat our customer fairly with empathy and respect.

You will focus on what matters most to the customer, consider the commercials when either resolving calls, settling claims or managing portfolios and role model a 'quality comes first' mindset at all times. You will be solutions-focused ensuring to take the right route (which is not always the easiest one) and make things simple for our customers, removing barriers wherever possible.

Role:

Claims Handlers

Location:

Liverpool or Sevenoaks

Working hours:

Full time, - 37.5 hours per week; shift patterns. Shifts are dependent on department area.

Either -

Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am-5.00pm

or Monday to Friday 8:00am to 6:00pm, 1 in 4 Saturdays 9.00am-5.00pm

or Monday to Friday from 9:00am to 5:30pm

Salary:

25877-27,554 per annum plus the opportunity to earn a performance related bonus dependent on department, paid on a quarterly basis, once established within your role.

What you will be doing:

Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Handle any complaints in line with FCA guidelines Role modelling expert claims handling of complex claims, such as overseas, single vehicle/water damage and unvalidated claims To work as a team to proactively manage a portfolio of policyholder accidental damage claims through to settlement Acting as the contact point/escalation for third party suppliers/contracts Validate all claims for indemnity and fraud. Proactive and correct assessment of liability. Accurate quantum assessment of claims presented using the relevant tools available to assist. Application of accurate reserves in line with company guidelines. Adherence to best practice and key strategies. Effective file and portfolio management.

What we're looking for:

Excellent customer service skills, naturally empathetic and the ability to connect with people Positive can-do attitude and motivated self starter Have the ability to make fast, informed decisions Good sales, negotiation and persuasion skills Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and either first or third party insurer Relevant experience in a Claims environment or within a role with transferrable skills with a focus on customer services is advantageous PC literate with excellent administration and processing skills

About Acorn Insurance



With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.



Why Acorn Insurance?



Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events.

Please visit out website to view more of our excellent work benefits!



All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.



Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.



At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it's modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met