Job Description

Location: Remote

Salary: (Depending on Experience)

Job Type: Full-time, Permanent

About Prism Claims Group

At Prism Claims Group, we simplify insurance claims. Operating across domestic and commercial property, we reduce claims lifecycles by up to 30 days, providing fast, transparent, and customer-focused service. Collaboration, expertise, and innovation are at the heart of everything we do, helping our clients, teams, and partners achieve their goals.

Role Summary

The Claims Improvement Manager will lead initiatives to enhance the effectiveness, quality, and consistency of our property claims function. Working closely with the Operations Director, you'll focus on three core areas:

Operational Management- oversee day-to-day claims activities and drive process efficiency.

People Development & Culture -support team performance, coaching, and engagement.

Change & Transformation -deliver continuous improvement, system enhancements, and process innovation.

This role is ideal for a highly organised, people-focused leader with strong experience in claims operations, building, and restoration property claims.

Key Responsibilities

Champion best practice in claims handling, ensuring compliance with regulatory requirements and company standards. Act as a key liaison between claims operations and senior management, providing updates on project progress, outcomes, and KPIs. Promote a culture of continuous improvement and collaboration across the claims function. Lead claims improvement and process optimisation projects. Develop and deliver training, audit feedback, and change management plans. Support smooth implementation of new processes and maintain regulatory compliance.

People Development & Leadership

Lead structured quarterly performance reviews for admins, handlers and team leaders. Support the Prism Claims Group teams in setting objectives, delivering efficiency plans and managing under performance. Promote a coaching led culture, helping team leaders and a handlers become better managers and communicators. Identify skills gaps and coordinate training or mentoring programmes. Drive engagement and recognition across the claims operation.

Change & Transformation

Lead key operational change initiatives with minimal disruption Translate business objectives into tangible actions that improve efficiency, quality, and team morale. Build a continuous improvement mindset, ensuring change is adopted and sustained across all teams. Audit, Quality & Compliance Oversee internal audits and quality reviews, tracking trends and improvement actions. Ensure operational compliance with ISO and client audit standards. Support the development of MI dashboards to monitor team and process performance.

Skills & Experience

Proven experience in operational leadership within Insurance property claims, building reinstatement and property restoration. Strong track record of leading teams through change and improving performance. Skilled in people management, coaching, and performance development. Comfortable creating and implementing process improvements with measurable outcomes. Excellent communicator able to influence at all levels of the organisation. Analytical mindset with excellent problem-solving and organisation skills. Collaborative mindset with a proactive, hands-on approach

Personal Attributes

Inspirational and approachable leader. Organised, structured, and focused on outcomes. Passionate about developing people and building high performing teams. Calm under pressure, pragmatic, and solution oriented.

Why Join Us

Competitive salary and benefits, including cash health plan, pension, and death-in-service.

Flexible remote working with quarterly company meetings and team events.

Opportunity to shape claims operations, improve processes, and make a real impact on performance and customer experience.

If you're passionate about improving processes, empowering teams, and driving better outcomes for customers, Prism Claims Group could be the perfect place to make your mark.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Company pension Cycle to work scheme Health & wellbeing programme Life insurance Referral programme Work from home
Experience:

Property Claims Handling: 5 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote