Job Description

Overview

We are a UK-based property restoration company that manages

insurance claims

following

fire, flood, and biohazard

incidents. Our clients include major insurers, loss adjusters, and private homeowners.

We're seeking a

Claims & Operations Administrator

to support our UK team remotely from South Africa. This is a fast-paced, detail-focused role involving

claims management, team coordination, and operational administration

to help keep our restoration projects running smoothly.

Claims Administration:

Process and manage property restoration insurance claims using internal systems (training provided). Liaise with insurers, loss adjusters, and internal teams to ensure clear communication and timely updates. Maintain accurate claim records, documents, and reports. Monitor service levels (SLAs) and assist with preparing management summaries. Coordinate with UK field staff and restoration technicians for scheduling and customer updates.

Operations & Team Support:

Provide administrative and logistical support to the UK office and field teams. Arrange bookings such as parking, accommodation, and equipment. Support technician scheduling, vehicle management, and document control. Compile weekly and monthly performance or expense reports. Help maintain smooth communication between office and field teams.

Requirements

Minimum

2 years' experience

in administration, operations, or claims handling. Strong written and verbal

English communication skills

. Excellent

organisation and attention to detail

. Confident working

independently and remotely

. Proficient in

Google Workspace or Microsoft Office

(especially Sheets/Excel and Docs/Word). Experience in

insurance, property restoration, or field service coordination

is a plus. Must have a

stable internet connection

and a

dedicated workspace

. Must be available to work

UK hours (9 AM - 5 PM GMT)

.

What We Offer

Competitive monthly pay:

ZAR 17,500 - 26,000

, depending on experience. Full-time

remote position

aligned with UK business hours. Full

training

in claims administration and restoration procedures. Supportive, collaborative international team. Long-term,

stable employment

with growth opportunities.

How to Apply

Please submit your

CV

and a short

cover letter

outlining your experience and why you'd be a great fit for this remote Claims & Operations role.

Job Type: Contract

Pay: 800.00-1,500.00 per month

Benefits:

Work from home
Application question(s):

Could you please outline other roles you have and what the time requirements of these are. If this would be your only position going forward, please explain that.
Experience:

Administrative: 2 years (required)
Work Location: Remote