Job Description

Vacancy Name

Claims Processing Assistant

Vacancy No

VN106

Employment Type

Permanent - Full time

Division

TRC Britannia

Area

Claims Processing

Regulated Role

N/A

Line Manager Responsibilities

No

Location

London

Workplace

Hybrid

About the Role

We are seeking a detail-oriented administrative professional to join us as a Claims Processing Assistant. This role will focus on assisting members of Britannia P&I, The Wren Insurance Association and The Griffin Insurance Association with the payment and processing of claims.



The Claims Processing team is a friendly team of 7 in London, reporting to the Head of Claims Processing, who also directly supervises this role. The team oversees a variety of claims across all international offices and provides opportunities to collaborate with departments such as Underwriting, Claims, Finance, and third parties.

The role would suit a numerate individual who has excellent communication skills and a good understanding of business systems and processes within a regulated environment.

Your Responsibilities

Process third-party invoices and recoveries Raise debit notes to Members Review Member claims and raise corresponding credit notes Maintain supplier contact details/add new contact details onto the relevant system Respond to Members and Correspondents queries by telephone and email Develop a good understanding of processes and procedures, ensuring that we are adhering to our policies and SLAs Conduct sanction checks and call-back procedures for new bank accounts Assist with ad-hoc and quarterly reports Ad hoc duties as required

About You

Knowledge/Experience
A minimum of 2 years of administration, claims or data processing experience in a regulated environment is essential Experience of working in the Insurance industry is desirable Ability to learn and work with Business Systems Financial literacy and ability to demonstrate aptitude for working with numbers Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc)

Qualifications/Education
GCSE Maths (Grades A-C) or equivalent
Competencies
Attention to detail - ability to review documents and ensure accuracy Communication - excellent written and verbal communication skills Organised and methodical - ability to organise and produce work of a high standard under time pressure Teamwork - willing to work as part of a team and to assist colleagues as necessary

About Us

Tindall Riley manages three insurance businesses.

The Britannia Group

(

Britannia P&I

), a mutual club that provides protection and indemnity ('P&I') insurance and freight, demurrage and defence ('FD&D') cover to shipowners and charterers around the world.

The Griffin Insurance Association Limited (Griffin),

an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world.

The Wren Insurance Association Limited (Wren),

an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.


At Tindall Riley, our culture is defined by our

core values

:

We think mutual:

Our primary focus is serving our member's needs and we are committed to providing the best service.

We are one team

: We collaborate across associations, teams, and geographies to deliver on our shared mission.

We take ownership

: We each contribute with pride, initiative, and accountability--bringing energy and focus to our work.

We communicate respectfully

: We listen, share openly, and value diverse views, fostering a culture of trust and transparency.

We embrace the future

: We're open minded, adaptive to change, and curious about new technologies and ways of working.

We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days from home. We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and connect with each other.



We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.



To find out more, visit our websites: tindallriley.co.uk, britanniapandi.com, griffin-insurance.co.uk, wrenmutual.co.uk