Job Description

:

Global Claims Quality Assurance Regional Manager

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London


The Quality Assurance, Governance and Risk team (QA) consists of claims professionals dedicated to providing support and expertise to our insurance and reinsurance claims colleagues in all lines of business and across all jurisdictions. As part of the Global Claims function, the QA team strives to ensure that all AXA XL insurance and reinsurance claims operations consistently pursue quality enhancement in the management of claims.


As a Quality Assurance Regional Manager, you will be working closely with the Head of Quality Assurance, Governance and Risk and other global QA colleagues to deliver the QA Framework specifically for the UK Region. The primary aspects of the role involve managing the execution and delivery of a range of claims specific audit, performance improvement, data analysis, governance, and compliance services.


The focus of the QA Framework is to improve claims outcomes through continuous improvement initiatives that drive better process, practice, and competency of claims staff. This will be achieved through maintenance of Global claims guidance / procedures, feedback to key claims stakeholders and other education. In addition, there will be a requirement to undertake a variety of claims related projects.

What

you'll be doing

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Execution

Undertake a range of thematic and scheduled QA services with specific focus on the UK and Lloyd's Region to support and improve the claims function. This will include the planning and delivery of the QA annual audit plan and Peer review activities (MQR - Manager Quality Reviews) on time and within budget. Monitor and test performance against controls and KPIs. Share trends, findings, continuous improvement initiatives, good practice examples and other QA output for the benefit of claims globally. Provide excellent claims technical and operational knowledge to identify key risks, findings and improvement initiatives. Understand local and legal entity-specific requirements to support Claims regulatory activity and ensure compliance. Develop and deliver presentations, reports, and information materials to inform and educate stakeholders. Promote the QA function internally to build relations, gather information, identify risk-based focus areas, and develop a network. Calibration of Regional claims staff MQR reviews driving consistency with the Global QA team. Collaborate with Risk Management and Internal Audit Teams regarding claims activities to avoid duplication in scopes and focus areas, and to ensure that QA maintain ownership of the appropriate Claims QA areas.

Leadership:

Coach, mentor, motivate and develop staff, including Shared Services, providing career development planning and opportunities as appropriate. Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources/Global Head of QA, Governance and Risk when necessary.

Planning & Strategy

Promote the purpose, objectives, and benefit of the QA cycle to key stakeholders. Develop an annual resource and execution plan for the UK and Lloyd's QA region. Develop and maintain relationships between the QA function and key stakeholders.

Project Management

Work with the Head of Quality Assurance, Governance and Risk to understand project requirements and deliver quality outputs on time and within budget.

Data analysis:

Use data to inform decision making, report trends and analyse problem areas, including using data to drive change.

You will report to the Head of Quality Assurance, Governance and Risk.

What

you'll bring

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Significant Claims experience. Deep understanding of Lloyd's regulations, and the London market. Ability to coach, develop, set expectations, evaluate, and hold people accountable for delivering. Takes initiative and can lead. Ability to convey information in a clear, concise way to team, senior management, and peers. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently manage multiple concurrent responsibilities. Highly organized approach to managing heavy workload and multiple tasks/projects. Must work within established Service Level Agreements. Ability to successfully manage and collaborate with stakeholders. Excellent presentation skills to large and senior level audiences. Develop and maintain productive working relationships with both internal and external stakeholders. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team. Comfortable using data to inform decision making, including reviewing analytics to identify and report trends. Proficiency in the use of MS Excel, Power BI etc.

What

we

offer

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Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature:

How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change:

The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG:

All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action

: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.


For more information, please see axaxl.com/sustainability.

Who

we

are

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AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com