Job Description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.


L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.


Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.


We are the UK's number one individual life insurer, and also provide Group Protection products for employers - all helping people to plan for the unexpected. We support home buying through our Mortgage Club - the UK's largest - and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.


Joining us means helping create brighter financial futures for all our customers.

We are hiring a

Claims Relationship Manager

to join our team. Do you have Group Income Protection or Group Risk industry experience? Do you love building relationships and engaging with high profile stakeholders? Would you love to work from home or on an Agile basis from our

Hove

office? If this sounds like you, then we would love to hear from you!


As a Claims Relationship Manager, you'll provide comprehensive claims assessment and management services for a defined account portfolio. As well as authorise and process the payments of Group Protection claims.


You will work Monday-Friday and earn a base salary of up to 55,000, dependant on your experience.


What you'll be doing:

Provide an effective account management service, by developing and building effective relationships with IFA's and Policyholders (employers), both pre and post-sale, in order to maximise the outcomes of our claims management processes and promote understanding of our claims management philosophy Develop and build effective relationships with our external suppliers to ensure that we receive cost effective services Through liaison with our actuarial department provide Management Information on portfolio accounts which analyses key performance indicators for our Group Income Protection schemes Define, develop and deliver processes and systems to ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers' expectations, and that are within scope of Legal & General's Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made Supporting Sales & Marketing areas in the development of opportunities to deliver our corporate protection proposition, including the delivery of presentations to win and retain business both virtually and face to face Propose and authorise expenditure on rehabilitation or work re-integration programmes up to 15,000 and authorise appropriate external medical evidence to support the assessment of the claim up to 5,000

Qualifications

Who we're looking for:

Excellent written and verbal communication skills*
Excellent presentation skills both virtually and face to face*
Strong analytical skills and ability to interpret a variety of data, with a good understanding of risk management*
Strong claims assessment skills*
Creative and strategic thinking*
In depth knowledge of all Group Protection products, especially Income Protection is desirable*
Good understanding of medical conditions and the effect these can have on an individual's ability to work*
Awareness of the investigative and rehabilitation services provided by external organisations*


Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 27 days holiday, plus public holidays. There's also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer - both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.


We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.


It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.


Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.


We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.


If you join us, you'll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.


We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.


If you're open to find out more, we'd love to hear from you.