Job Description

Posting Description:
Claims Specialist - Crisis Management
Are you an experienced Crisis Management (product recall, PV / Terrorism / A&H) Claims specialist who is ready to take the next step in your career?
Are you able to provide first class client service ultimately securing the best possible claims outcomes?
If so, then we'd love to hear from you in connection with this exciting new role!
This is a hybrid role with the flexibility to work both virtually and from our Chelmsford office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a key member of our dynamic organisation, you will be responsible for management and administration of new and existing notifications, collections, settlements and successful resolution of a portfolio of first party claims within the Crisis Management claims team
Your responsibilities will include:

• Managing a portfolio of Crisis Management claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Management of the end to end claims process in conjunction with the broader Crisis Management team and our outsource provider
• Provide proactive guidance for clients and Aon network offices to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Liaison with product specific client/market teams and assist in providing key claims data.

How this opportunity is different
This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team. If you possess the requisite skills, experience, and passion for excellence, we encourage you to apply today. Let's embark on this exciting journey together!
Skills and experience that will lead to success

• London market claims handling knowledge and experience, ideally gained from a reputable insurance, broking or adjusting organisation within a first party products.
• Proven experience of managing claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of insurance principles, policies and procedures.
• Strong administration and organisational skills.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
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