Job Description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.


L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.


Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.


We are the UK's number one individual life insurer, and also provide Group Protection products for employers - all helping people to plan for the unexpected. We support home buying through our Mortgage Club - the UK's largest - and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.


Joining us means helping create brighter financial futures for all our customers.

Recruiter:

Clarice Clarice.wale2@landg.com

We're recruiting for a Claims Team Manager to join us. We're offering a

competitive base salary up to 50,000, dependant on experience.

Are you an experienced leader who thrives on developing people and delivering excellent customer outcomes? We're looking for a Claims Team Manager to lead a team in providing a proactive and compassionate claims service. This is a great opportunity to make a real impact in a collaborative and inclusive environment where your leadership will help shape the future of our Group Protection Claims team.


What you'll be doing:

Leading and supporting a team of Claims Specialists to deliver high-quality service Managing recruitment, development and performance to build a capable and engaged team Overseeing the assessment and authorisation of claims within agreed authority limits Collaborating with clients and advisers to promote our claims philosophy Monitoring performance data and responding to trends to meet service targets Ensuring compliance with data protection and regulatory requirements Driving continuous improvement in processes, systems and customer experience Championing a culture of fairness, inclusion and accountability across the team

Qualifications

Who we're looking for:

Experience managing people and leading teams in a customer-focused environment Strong knowledge of Group Protection products and claims processes Excellent communication, analytical and decision-making skills Understanding of relevant legislation such as GDPR, Equality Act and DWP benefits Ability to build relationships with internal and external stakeholders A proactive approach to problem-solving and service improvement Familiarity with risk management and quality assurance practices A commitment to fairness, integrity and delivering good customer outcomes

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer - both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.


If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.


We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.


It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.