Job Description

Location: Remote

Salary: 45,000 - 50,000 per annum (depending on experience)

Job Type: Full-time (open to part-time), Permanent

About Us

We're Prism Claims Group, experts in taking the pain out of insurance claims.

Whether supporting our insurer partners or their policyholders, we make it simple to swiftly and smoothly settle property damage claims by coordinating rapid, high-quality repairs.

Operating across both domestic and commercial sectors, we reduce the average claims lifecycle by up to 30 days through our efficient, customer-first approach. From claim validation to final restoration, we take ownership of every stage, ensuring transparency, cost control, and a seamless experience for all parties involved.

When disaster strikes, everyone needs a competent pair of hands to restore order. That's where we come in.

The Role

As Technical Claims Manager, you'll be a key source of technical expertise within our claims handling team. You'll manage complex and high-value property damage claims, support colleagues with technical guidance, and drive continuous improvement through audits, training, and quality control.

You'll be involved in both Delegated Authority claims and more complex, referral-based losses outside of DA.

Key Responsibilities

Coach and support the team to efficiently manage a portfolio of domestic and commercial property damage claims. Act as the subject matter expert for complex or high-value claims, providing technical advice and oversight. Review and approve large loss settlements and claim strategies to ensure sound decision-making and cost control. Oversee claims handling processes to ensure adherence to company policies, regulatory requirements, and service standards. Provide guidance on coverage interpretation, liability assessment, and claims resolution strategies. Conduct regular reviews of aged cases and develop action plans with Team Leaders and Handlers to close them. Audit internal claims and design training plans based on audit outcomes. Develop and deliver technical training programs, coaching sessions, and knowledge-sharing initiatives. Mentor and support team members to enhance technical capability and professional growth. Foster a culture of continuous improvement and learning within the claims function. Collaborate with operational leaders to enhance claims systems, processes, and workflows. Analyse claims data to identify trends and opportunities for process optimisation.

About You

We're looking for someone with strong technical expertise in property claims, someone who enjoys problem-solving, supporting colleagues, and making a measurable impact on performance and customer outcomes.

Essential Skills & Experience

Professional qualification such as Dip CII or higher.

5-10 years' claims handling experience, with a strong background in both domestic and commercial property claims.

Solid understanding of building repairs and property reinstatement processes.

Excellent written and verbal communication skills, with the ability to build relationships at all levels.

Customer-focused approach with a drive for resolution and service excellence.

Strong understanding of insurance law, policy wordings, and regulatory frameworks.

Demonstrated ability to lead, coach, and develop technical teams.

Benefits

Competitive salary (45,000 - 50,000 DOE)

Company pension scheme

Death-in-service benefit

Remote position with quarterly company meetings

Regular company events and team activities
Health and well being cash plan

Job Types: Full-time, Part-time, Permanent

Pay: 45,000.00-50,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Health & wellbeing programme Life insurance Referral programme Work from home
Experience:

Property Claims Handling: 5 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote