Job Description

Guest Services Team Leader
Keyworker Living
Romford, RM7
9-5 Mon to Fri
Temp to Perm
\xc2\xa315 p/h

One of the largest housing associations in Essex is recruiting for a Guest Services Team Leader to over see their cleaning operations within a keyworker living service in Romford on a temp to perm basis.

The Role
As the Guest Services Team Leader, your primary responsibility will be to ensure that our guests receive outstanding customer service. You will lead and supervise a team of Guest Services Assistants, maintaining the highest standards of cleanliness and safety for all Keyworker accommodations. Your role will contribute to creating a welcoming environment for our residents and visitors.
Key Responsibilities:

• Supervise and work alongside the Guest Services Associates, ensuring compliance with housekeeping schedules, frequencies, and methods.
• Maintain cleanliness and safety standards for Keyworker accommodations, including cleaning void properties, communal areas, and external spaces.
• Assist in creating a welcoming environment by supporting the manager and ensuring external areas are well-maintained.
• Monitor repairs and defects, reporting them promptly to uphold Swan HA\'s Health and Safety obligations.
• Collaborate with the Scheme Manager to identify staff training needs within the Keyworker Living Service.
• Contribute to producing work programs, schedules, and reports related to repairs, health and safety, and environmental issues.
• Motivate and manage the Guest Services team, ensuring effective teamwork, individual development, and training.
• Ensure compliance with organizational policies, Data Protection, risk management, health and safety, and legal requirements.
• Supervise subcontractors and manage additional works and services as needed.

The Candidate
To be considered for this Guest Services Team Leader vacancy, you will require the below skills and experience:

• Proficiency in IT, including MS Office, and experience with Information and Communication Technology.
• Knowledge and experience in working with mobile devices and online communication tools.
• Basic budgetary experience.
• Understanding of Health and Safety legislation relevant to caretaking and estate cleaning services.
• Ability to operate specialist machinery and equipment after training.
• Manual handling skills, including the collection and removal of bulk refuse.
• Experience in providing excellent customer service in a fast-paced environment.

• Driving license.
• Maintenance experience.
• Experience in managing staff and dealing with personnel issues.
• Innovative and quick learner.
• Empathy, flexibility, and a positive attitude.

The Package
This is a full time Guest Services Team Leader role, working 35 hours per week, Monday to Friday, on an initial 3-month contract.
The purpose of the role is to cover the recruitment process for a permanent staff member, but if you are successful in the role there is a strong chance the contract will become permanent beyond 12 weeks.

Referral Bonus
If this Guest Services Team Leader role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a \xc2\xa3250 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Guest Services Team Leader role, please send your CV lee . mc millan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Guest Services Team Leader role doesn\'t interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region

Service Care Solutions