Job Description

The Cleaning Manager will be responsible for overseeing and managing all aspects of cleaning and environmental services within a fast-paced hospital setting. This critical role ensures the highest standards of cleanliness, hygiene, and infection control are maintained across all clinical, public, and administrative areas, directly contributing to patient safety and satisfaction. The successful candidate will lead, motivate, and develop a large team of cleaning operatives, ensuring efficient operations, adherence to strict regulatory standards, and continuous improvement in service delivery.


Recruit, train, supervise, and develop a diverse team of cleaning staff, fostering a positive and productive work environment. Carry out Mi-Reviews where appropriate, provide regular feedback, and address performance issues effectively. Create and manage staff rotas, ensuring adequate coverage across all shifts, including evenings, nights, and weekends, in a 24/7 hospital environment. Motivate, engage, Supervise, encourage and support their teams, to achieve high standards of cleanliness and service. Ensuring company standards are met. Directing their teams through their daily routines and interacting with customers ensuring they have an exceptional experience Lead by example, demonstrating excellent cleaning practices and a strong work ethic. Develop, implement, and monitor cleaning schedules and procedures for all areas of the hospital, including wards, operating theatres, laboratories, public areas, and offices. Strong knowledge of the cleaning standards, CQC requirements, and infection prevention and control protocols. Act as quality control, ensuring customer satisfaction through regularly reviewing the training and development needs of individuals. Follow the Company's QHSE procedures and ensure teams are working within the correct QHSE guidelines. Develop relationships with the onsite team and collaborate with other BHRUT stakeholders to execute their role.




Main Duties -



Ensure compliance with all relevant health, hygiene, and safety regulations, including COSHH, NHS cleaning standards, CQC requirements, and infection prevention and control protocols.




Conduct regular audits and inspections to assess cleanliness standards, identify areas for improvement, and implement corrective actions promptly. Deal with non-conformities as a matter of urgency. Document and put into action rectification plan and monitor



Manage the economical and correct use and distribution of cleaning equipment and materials, maintaining accurate stock control and ordering procedures.



Respond rapidly and effectively to unexpected incidents, spills, and urgent cleaning requirements, often under pressure.



Monitor dashboard performance to ensure KPIs are met. Agree and implement action plans as required.



Implement and manage service level agreements (SLAs) with internal departments and external contractors.



Utilize IT systems for record-keeping, data analysis (e.g., audit results, attendance), and communication.



Producing relevant monthly reports.



Champion infection control practices and ensure all staff are thoroughly trained and compliant.



Stay updated on the latest cleaning methodologies, products, and equipment, recommending and implementing improvements when, beneficial.



Manage pest control issues, investigating the pest problem and liaising with pest control contractors to ensure pest free hospital environment.



Maintain and update the pest control record for accurate record keeping and reporting.



Prepare and present reports on cleaning performance, compliance, and service improvements to senior management.



Conduct investigations into cleaning-related incidents or complaints, producing detailed reports and implementing preventative measures.



Manage budgets for cleaning supplies, equipment, and staffing, ensuring cost-effective operations without compromising quality.



Identify opportunities for efficiency savings and process improvements.



Communication & Collaboration:



Liaise effectively with clinical staff, department managers, patients, and visitors to address cleaning concerns and ensure a patient-centred approach.



Collaborate with other facilities management teams (e.g., maintenance, security) to ensure integrated service delivery.



Communicate clearly and concisely with the cleaning team, ensuring they understand expectations and receive necessary support.



Ensure all local BHRUT guidelines regarding operation, health and safety and other business areas are followed by Team members always.




Person Spec -




Proven experience (typically 3+ years) in a cleaning management or supervisory role within a large, fast-paced, and highly regulated environment, preferably a hospital or healthcare setting. Strong understanding of cleaning practices, health and safety regulations (including COSHH), and infection prevention and control standards. Demonstrated ability to manage, motivate, and develop a large team. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple demands simultaneously. Strong problem-solving and decision-making abilities, especially under pressure. Excellent communication (written and verbal), interpersonal, and customer service skills. Proficiency in basic IT skills, including Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software. Ability to use cleaning system software like Merlin and Navenio to collate, analyse data and produce monthly report from such data. A reliable, flexible, and adaptable approach to work, including willingness to cover various shifts as needed. Desirable: Relevant qualifications in cleaning management, facilities management, or a related field (e.g., BICS, IOSH Managing Safely). Experience with auditing systems and performance indicator tracking i.e. Merlin and Navenio. Knowledge of NHS cleaning specifications and guidelines. Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work Utilise the internal HR systems, people support services to support them in their roles Coach & develop their teams to be the best they can be Bring to life the Mitie values and 'Great Workforce Experience' ethos daily ensuring they & their teams demonstrate the exceptional everyday Undertake additional duties as required to fulfil requirements needed by the contract.

This role operates in a dynamic and demanding hospital environment, requiring resilience and the ability to adapt quickly to changing priorities. The role may involve standing and walking for extended periods, and occasional physical effort. The ability to work independently as well as part of a larger team is crucial.

Company name:

Mitie

Job Title:

Cleaning Manager

Reporting to (position)

Account Director

Our values and behaviours

Delivering the exceptional, every day

Our purpose:

our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people:

a place to work where you can thrive and be your best every day.

Our promise to our customers:

a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave

:


o

We are one Mitie:

we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.



o

We are built on integrity and trust:

integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.



o

We go the extra mile:

whether keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.



o

Our diversity makes us stronger:

we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as equal.



o

Our customers' business is our business:

we are a partner, trusting in our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

The Cleaning Manager will be responsible for overseeing and managing all aspects of cleaning and environmental services within a fast-paced hospital setting. This critical role ensures the highest standards of cleanliness, hygiene, and infection control are maintained across all clinical, public, and administrative areas, directly contributing to patient safety and satisfaction. The successful candidate will lead, motivate, and develop a large team of cleaning operatives, ensuring efficient operations, adherence to strict regulatory standards, and continuous improvement in service delivery.


Recruit, train, supervise, and develop a diverse team of cleaning staff, fostering a positive and productive work environment.

Carry out Mi-Reviews where appropriate, provide regular feedback, and address performance issues effectively.

Create and manage staff rotas, ensuring adequate coverage across all shifts, including evenings, nights, and weekends, in a 24/7 hospital environment.

Motivate, engage, Supervise, encourage and support their teams, to achieve high standards of cleanliness and service. Ensuring company standards are met. Directing their teams through their daily routines and interacting with customers ensuring they have an exceptional experience

Lead by example, demonstrating excellent cleaning practices and a strong work ethic.

Develop, implement, and monitor cleaning schedules and procedures for all areas of the hospital, including wards, operating theatres, laboratories, public areas, and offices.

Strong knowledge of the cleaning standards, CQC requirements, and infection prevention and control protocols.

Act as quality control, ensuring customer satisfaction through regularly reviewing the training and development needs of individuals.

Follow the Company's QHSE procedures and ensure teams are working within the correct QHSE guidelines.

Develop relationships with the onsite team and collaborate with other BHRUT stakeholders to execute their role.

Main duties

Ensure compliance with all relevant health, hygiene, and safety regulations, including COSHH, NHS cleaning standards, CQC requirements, and infection prevention and control protocols.

Conduct regular audits and inspections to assess cleanliness standards, identify areas for improvement, and implement corrective actions promptly. Deal with non-conformities as a matter of urgency. Document and put into action rectification plan and monitor

Manage the economical and correct use and distribution of cleaning equipment and materials, maintaining accurate stock control and ordering procedures.

Respond rapidly and effectively to unexpected incidents, spills, and urgent cleaning requirements, often under pressure.

Monitor dashboard performance to ensure KPIs are met. Agree and implement action plans as required.

Implement and manage service level agreements (SLAs) with internal departments and external contractors.

Utilize IT systems for record-keeping, data analysis (e.g., audit results, attendance), and communication.

Producing relevant monthly reports.

Champion infection control practices and ensure all staff are thoroughly trained and compliant.

Stay updated on the latest cleaning methodologies, products, and equipment, recommending and implementing improvements when, beneficial.

Manage pest control issues, investigating the pest problem and liaising with pest control contractors to ensure pest free hospital environment.

Maintain and update the pest control record for accurate record keeping and reporting.

Prepare and present reports on cleaning performance, compliance, and service improvements to senior management.

Conduct investigations into cleaning-related incidents or complaints, producing detailed reports and implementing preventative measures.

Manage budgets for cleaning supplies, equipment, and staffing, ensuring cost-effective operations without compromising quality.

Identify opportunities for efficiency savings and process improvements.

Communication & Collaboration:

Liaise effectively with clinical staff, department managers, patients, and visitors to address cleaning concerns and ensure a patient-centred approach.

Collaborate with other facilities management teams (e.g., maintenance, security) to ensure integrated service delivery.

Communicate clearly and concisely with the cleaning team, ensuring they understand expectations and receive necessary support.

Ensure all local BHRUT guidelines regarding operation, health and safety and other business areas are followed by Team members always.

Person Specification

Proven experience (typically 3+ years) in a cleaning management or supervisory role within a large, fast-paced, and highly regulated environment, preferably a hospital or healthcare setting.

Strong understanding of cleaning practices, health and safety regulations (including COSHH), and infection prevention and control standards.

Demonstrated ability to manage, motivate, and develop a large team.

Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple demands simultaneously.

Strong problem-solving and decision-making abilities, especially under pressure.

Excellent communication (written and verbal), interpersonal, and customer service skills.

Proficiency in basic IT skills, including Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software.

Ability to use cleaning system software like Merlin and Navenio to collate, analyse data and produce monthly report from such data.

A reliable, flexible, and adaptable approach to work, including willingness to cover various shifts as needed.

Desirable:

Relevant qualifications in cleaning management, facilities management, or a related field (e.g., BICS, IOSH Managing Safely).

Experience with auditing systems and performance indicator tracking i.e. Merlin and Navenio.

Knowledge of NHS cleaning specifications and guidelines.

Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work

Utilise the internal HR systems, people support services to support them in their roles

Coach & develop their teams to be the best they can be

Bring to life the Mitie values and 'Great Workforce Experience' ethos daily ensuring they & their teams demonstrate the exceptional everyday

Undertake additional duties as required to fulfil requirements needed by the contract.


This role operates in a dynamic and demanding hospital environment, requiring resilience and the ability to adapt quickly to changing priorities. The role may involve standing and walking for extended periods, and occasional physical effort. The ability to work independently as well as part of a larger team is crucial.

Health and Safety responsibilities

Follow Group and always company policies and procedures.

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

Use all work equipment and personal PPE properly and in accordance with training received.

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

Ensure compliance with Mitie's information security procedures in all activities.

Proactively identify and report security risks to your manager.

Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.





At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right

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