Job Description

Our Cleaning Operations Team Leader will be reporting to our Deputy Cleaning Operations Manager, this is 1 of 3 posts providing service cover from 06:00 hours - 20:00 hours, 7 days week on a rota basis.



Our Cleaning Team Leader support the day-to-day management of c129 WTE Healthcare Cleaning staff and are vital to maintaining our Trust's Cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.



We currently will be recruiting for 2 positions, both 30 hours per week, permanent roles.



To be visible on the "shop floor"; supporting Cleaning Operations staff,

carrying out visual inspections of cleaning standards, ensuring cleaning tasks and cleaning sign off sheets are undertaken and completed in line with the required cleaning standards

Under the direction of our Deputy Cleaning Manager, support the delivery of the highest standard of cleaning services to patients, staff and visitors Play a key role in implementing the proposed new cleaning operations service model to ensure high quality cleaning services are delivered to the NHS National Standards of Cleanliness and to our Trust's Cleaning and Infection Control policies

Why Work With Us



Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.



And if you do join us, you'll be working in one of the most beautiful parts of the UK, with a fantastic quality of life. We actively encourage our people to enjoy a good work/life balance and Devon offers everything from city living to a host of outdoor activities. Whether it's the coast that floats your boat, the adrenaline of white-water rafting, trekking across the moors or being mindful in nature, you'll find it all right on your doorstep.

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Provide excellent customer services to our patients, colleagues and

members of the public at all times. Communicate effectively and in a timely

manner with a range of hospital staff, the public, patients and colleagues

across our Trust

Communicate effectively with staff at all levels of the organisation and with

patients and external suppliers

Participate in meetings as required e.g. staff team meetings, cleaning

standards, matrons' meetings and operational management team briefings

as required

Assist the Cleaning Operations team by providing an effective cascade of

information to all Cleaning Operations staff

Maintain good handover processes to supervisor colleagues as part of the

working rota

Respond positively to external inspections, such as unannounced CQC or

Environmental Health attendance, PLACE, recognising when to escalate

issues to line managers

Maintain good working relationships with colleagues Respond with humanity and kindness to every person, by listening

attentively and respecting others in conversations

Act as a role model, valuing everyone's opinion and experiences

treating your team members equally and with respect

Strive to provide excellent, innovative services that helps our

patients/clients customers have a good and professionally delivered

healthcare experience

Be helpful, courteous and kind to colleagues, staff, patients and visitors at

all times

Work in conjunction with clinical and non-clinical staff to ensure appropriate

access is gained in order to clean and operate within specific areas



Actively participate in the provision of quality assurance and performance

monitoring of our Trust's cleaning services

Support our Cleaning Operations Leadership team to ensure all Trust and

Workforce division targets are met for mandatory/essential training and

performance and achievement reviews

Assist with promoting incident reporting within cleaning operations services

and ensure incidents are managed and reported appropriately and that

lessons learned are put into effect

Promote infection control awareness and support monitoring and infection

reduction measures

Ensure that all waste is correctly sorted into the appropriate waste streams,

label and dispose of all waste streams from the ward/department, observing

all relevant recycling policies and procedures and take to recognised

designated points

Investigate and respond to customer, service user and employee

complaints/feedback thoroughly and professionally, ensuring a robust plan

is in place to meet service level agreements and patient needs where

appropriate, or escalate to our Deputy Cleaning Manager

Support our Deputy Cleaning Manager to effectively prioritise the daily

cleaning operations service and daily staffing allocation against agreed

rotas, resolving any staffing issues on a daily basis