Job Description

Job Overview

We are seeking a dedicated and experienced Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a commitment to excellence, and the ability to communicate effectively in English. This role involves managing a team, driving service initiatives, and providing exceptional customer service.

Duties

Lead and manage the service team to deliver outstanding customer experiences. Develop and implement service strategies that enhance customer satisfaction and loyalty. Monitor service performance metrics and identify areas for improvement. Train, mentor, and support team members to achieve their full potential. Handle customer inquiries, complaints, and feedback with professionalism and care. Collaborate with other departments to ensure seamless service delivery. Maintain an organised work environment that promotes efficiency and safety.

Requirements

Proven experience in a managerial role within a service environment. Excellent communication skills in English, both verbal and written. Strong customer service orientation with a passion for helping others. Ability to drive initiatives that enhance service quality and operational efficiency. Proficient in using relevant software tools for reporting and analysis. A proactive approach to problem-solving with strong decision-making abilities. Flexibility to adapt to changing priorities in a fast-paced environment.
If you are an enthusiastic leader with a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity as a Service Manager.

Job Types: Part-time, Permanent, Temp to perm

Pay: From 14.00 per hour

Benefits:

On-site parking
Application question(s):

Do you have strong communication skills ?
Do you have good computer and Microsoft Office skills ?

Experience:

Supervising/Management : 1 year (required) cleaning service management: 1 year (required)
Work Location: In person