Job Description

We are currently looking to recruit enthusiastic, highly motivated Band 2 admin clerical assistant within the Systemic Anti-Cancer Therapy (SACT) Services. We are a forward-thinking team who provide excellent patient care.



We provide extensive staff support and value staff for the individual qualities that they can bring to our service. We understand that changing jobs or embarking on your career can be daunting, but we will support you all the way.



The successful candidates will be part of our pre-treatment preparation team helping to maintain our high standards of patient care, communication, privacy and a safe environment in compliance with the Trust policies and procedures.



Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.



For an overview of the main duties of the role please see the ' and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.



The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.



We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.



We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.



DUTIES AND RESPONSIBILITIES



The scheduling of patients SACT treatments, communicating with patients and relatives on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.



It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.



KEY ROLE DIMENSIONS



Communication & Relationship Skills



Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format Communicate with patients who may be anxious, angry or upset. Deal compassionately with distressing situations. Liaise with other members of staff regarding case notes and patient visits. Maintain patient confidentiality at all times.

Analytical & Judgmental Skills



Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes. Use own initiative to liaise with clinical staff where necessary regarding patient queries. Use patient information systems to assist patients and staff with solving issues. Apply knowledge to correctly code treatment appointments and first definitive treatments.

Planning & Organizational Skills



Plan for patient admissions, appointments, and discharge Use the IQEMO scheduling system to book for treatment. Re-arrange patient IQEMO appointment to accommodate efficient use of IQEMO. Ensure that annual leave does not occur at the same time as colleagues. Liaising with the nursing and scheduling team re any appointment changes

Physical Skills



Work in patient information system, requiring standard keyboard skills.

Use office equipment including PCs, fax machine, and phones.



Responsibility Patient/Client Care



Provide comprehensive advice to patients/relatives regarding appointments. Signpost patients to other areas of hospital

Responsibility Policy & Service Development



Follow all relevant policy and legislation. Work collaboratively with colleagues to ensure policies are adhered to

Responsibility Financial & Physical Resources



Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit.

Responsibility Human Resources



To provide induction support to new post holders

Demonstrate workplace routines to less experienced members of staff.



Responsibility Information Resources



Escalate any changes in patient demographic details in patient information system to the scheduling team.



Responsibility Research & Development



Undertake surveys/audits as necessary to own work.

Freedom to Act



Post holder is expected to follow all relevant protocols, SOPs and standard practice.

Administrative manager is available as point of reference for any queries and will meet regularly with staff.



Plan and organize own time and workload activity with prioritization Use own initiative to solve problems and answer staff and patient enquiries

Physical Effort



Periods of time spent sitting at keyboard to input information Periods of the time spent on telephone calling patients

Mental Effort



Concentration is required when making IQEMO changes Constant interruptions from phone calls and demands from other members of staff

Emotional Effort



Direct interaction with patients suffering from terminal illnesses Frequent exposure to distressed patients who are upset or angry

Working Conditions



Continuous use of VDU for patient management

Continuous use of telephone for patient management