Job Description

The continence service provides care and support to adults and children within NEL who have a bladder or bowel problem. They liaise closely with community nursing colleagues, care home staff and GPs to ensure appropriate care is delivered. The Continence Service also provides education to other healthcare professionals to enable a high standard of clinical care to be delivered across disciplines within Care Plus Group.
The post holder will be part of a specialist Continence team and will be responsible for providing vital administrative support to enable an effective and efficient service delivery.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Main duties of the job
Job title: Clerical Assistant
Department: Continence Team
Base: Val Waterhouse Centre
Hours: 20 per week, permanent
Salary: Range 2 xc2xa321,841 (Under 21) xc2xa323,875 (21 and over)
The post holder will be part of a team responsible for providing vital administrative support to the nursing staff to enable an effective and efficient service delivery. The successful candidate will need excellent telephone skills and be able to communicate with people of all communication levels. You will follow clear guidance and procedures and be supported by the Admin Assistant and Senior Administrator to ensure a smooth service delivery.
About us
Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.
We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.
We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.
We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Date posted
03 April 2025
Pay scheme
Other
Salary
xc2xa321,841 to xc2xa323,875 a year Range 2 xc2xa321,841 (under 21) - xc2xa323,875 (over 21)
Contract
Permanent
Working pattern
Flexible working
Reference number
B9814-25-076
Job locations
Val Waterhouse Centre
41-43 Kent Street
Grimsby
DN32 7DH
Job description
Job responsibilities
The job description is attached as a separate document with the person spec - please refer to it for more information Job description
Job responsibilities
The job description is attached as a separate document with the person spec - please refer to it for more information
Person Specification
Qualifications
Essential

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications

• NVQ Level 2 Business Admin
• NVQ Level 2 Customer Care

• Ability to work flexibly with regard to working hours/arrangements and venues
• Ability to demonstrate commitment to Care Plus Group core values

• Recent experience of working in an office/reception (within the last year)
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel

• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Effective prioritisation skills
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes

• Literacy and numeracy level 2
• Level 2 or equivalent qualification in computer applications

• NVQ Level 2 Business Admin
• NVQ Level 2 Customer Care

• Ability to work flexibly with regard to working hours/arrangements and venues
• Ability to demonstrate commitment to Care Plus Group core values

• Recent experience of working in an office/reception (within the last year)
• Experience of working with the public (both face to face and on the telephone)
• Competent in Microsoft office including Word, Outlook & Excel

• Experience of working with people with varying levels of communication skills/abilities
• Experience of working in a care environment

• Effective communication and organisational skills
• Ability to demonstrate diplomacy and tact
• Ability to work as part of a team
• Ability to work on own initiative
• Effective prioritisation skills
• Awareness of confidentiality
• Ability to work accurately
• Ability to communicate effectively with people at all levels
• Effective customer care skills
• Ability to take and transcribe accurate notes