Job Description

James Cook Cancer Institute and Speciality Medicine (JCCISM) is the specialist centre for cancer and special medicine diagnostics and treatment across Teesside, North Yorkshire and beyond. The Oncology Directorate is one of four within JCCISM, within the directorate with deliver a specialist Acute Oncology Service, that supports cancer patients admitted to hospital who are unwell with a complication of their cancer, side effects of their cancer treatment of have a new diagnosis of cancer.The post will provide comprehensive, effective and efficient administrative support to a small team of AOS Nurses based at JCUH. This is a busy team so you will need to be motivated and enthusiastic with proven skills in managing your own workload and prioritisation of tasks. Attention to detail and good organisational skills will be of great benefit.Main duties of the jobReporting to the Oncology Team Leader with input from the AOS Nursing team the post holder will provide and develop a comprehensive, effective and efficient administrative support service to members of the teamSupporting the AOS Team in managing appointments and clinic including booking appointments and recording appointment data, coding and proceduresHaving responsibility for the collation and distribution of reports and letters arising from the clinical activity, providing a high standard of proof-readingSupporting the AOS Team in actively managing appointments and co-ordinating the daily flow from the point of referral through to appointment allocation.Supporting with management of telephone enquiries until one of the AOS Team can respondUtilising excellent communication skills to exchange confidential and sensitive information appropriately and exercise good judgement in a variety of situations.Interacting compassionately with services users and carers at all timeSupporting the development, implementation and organisation of complex and new administration systems and services.Supporting the collation and timely dissemination of statistical data necessary to service requirements.About usSouth Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessionsYour Leadership ImpactService Improvement for BeginnersAfter you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.DetailsDate posted19 May 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year per annum (pro rata)ContractFixed termDuration12 monthsWorking patternFull-timeReference number328-JCSM-7136848Job locationsThe James Cook University HospitalMarton RoadMiddlesbroughTS4 3BWJob descriptionJob responsibilitiesPlease see the full job description and person specification document(s) for main responsibilities of the role. Job descriptionJob responsibilitiesPlease see the full job description and person specification document(s) for main responsibilities of the role.Person SpecificationQualificationsEssential

• Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths
• NVQ 3 Business Administration or equivalent experience

• IT qualification

• Knowledge and skills in a variety of software programmes including South Tees specific systems
• Effective communication both verbal and written
• Excellent planning and organisational skills including demonstrating initiative and ability to prioritise own workload
• Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work
• Ability to deal with occasional emotional or distressing situations either face to face or over the telephone
• Excellent interpersonal skills, often dealing with sensitive and confidential information

• Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals

• Relevant administrative and/or secretarial experience
• Diary management and/or experience of arranging meetings/appointments effectively
• Experience of using electronic databases

• Experience of eCaMIS or other similar patient record systems
• Experience of working in healthcare services and basic knowledge of the NHS
• Waiting list management

• Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths
• NVQ 3 Business Administration or equivalent experience

• IT qualification

• Knowledge and skills in a variety of software programmes including South Tees specific systems
• Effective communication both verbal and written
• Excellent planning and organisational skills including demonstrating initiative and ability to prioritise own workload
• Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work
• Ability to deal with occasional emotional or distressing situations either face to face or over the telephone
• Excellent interpersonal skills, often dealing with sensitive and confidential information

• Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals

• Relevant administrative and/or secretarial experience
• Diary management and/or experience of arranging meetings/appointments effectively
• Experience of using electronic databases

• Experience of eCaMIS or other similar patient record systems
• Experience of working in healthcare services and basic knowledge of the NHS
• Waiting list management

NHS