Job Description

Client Account Director



Full-time, London based



If you're looking to make a real impact and enjoy being more than just another cog in the machine, please read on.



At Fiducial Communications, we're changing the way financial services talk to the world and giving it a much-needed shot of innovation. Global asset managers, banks and private wealth institutions trust us to turn their stories into screen magic. From videos to interactive infographics, we do it. If you want to help C-suite marketers and financial pros look brilliant, you're in the right place.



Our team are broadcasters, animators, designers, journalists, all using and experimenting with the latest AI tech. We've even won awards for our innovative use of AI.



We're obsessed with quality, keeping clients delighted and are relentless about making content that actually gets watched, remembered, and - dare we say - enjoyed.



Now, we're looking for a Client Account Director (or a Senior Account Manager ready to step up) to help drive client success and agency growth by delivering exceptional content solutions, deepening client relationships, and expanding our portfolio with global financial institutions. This is a rare chance to shape the future of a business that's already punching above its weight.



Your competencies


Client-Centric: You proactively build trust, understand client business drivers, are skilled at asking insightful questions that uncover underlying business challenges and future opportunities. Strategic Thinker: You provide actionable insights and creative solutions that align with client and agency goals. Relationship Building: You establish deep, long-term partnerships with clients and internal teams. Commercial Acumen: Ability to make sound decisions balancing client value and agency profitability. Communication: You have a high level of emotional intelligence, active listening skills and can diplomatically influence stakeholders at all levels. Initiative: You're a self-starter who takes ownership, drives projects forward, and thrives in a fast-paced, small-team environment. Team Leadership: You can coach and inspire others, contributing to a positive, high-performance culture.




Outcomes for Success


Achieve a client Net Promoter Score (NPS) of 8+ across assigned accounts within 12 months. Grow revenue from existing clients by 20% year-on-year through upselling and cross-selling. Win at least 2 new high-value client accounts in the first year. Work with the team to deliver all client projects on time and within budget, maintaining a client satisfaction rate of 90%+. Develop and implement at least three new strategic initiatives that improve client engagement or agency offerings annually. Mentor, develop and recruit as appropriate, at least one new team member to support business growth.




Cultural Fit


You should embody our values of innovation, trust and respect, be collaborative and client-focused. You're ever curious, embrace change, welcome feedback, and are open to new ideas. You're passionate about financial content and empowering clients to tell their stories.




Role Requirements


Significant experience as an Account Director or Senior Account Manager, ideally in a creative or agency environment. Demonstrable track record of growing client accounts and delivering complex projects. Strong network in financial services or related sectors is a plus with the ability to stay ahead of these industry trends. This is a client facing role. You are able to be in the central London office a minimum of 3 days per week or more as events and clients require.




Why Join Fiducial Communications?


You can shape the next phase of agency growth and see your impact realised quickly. Work closely with the Founder and a high-calibre team of creators and strategists. Competitive salary, pension, and the chance to build and lead the Client Services function. Opportunity to work with global clients and award-winning technology, including AI innovations.




Application Process



We use a structured, evidence-based interview process to ensure the right fit. Expect:


Screening interview focused on your track record of outcomes and cultural alignment. In-depth interview exploring your career history, decision-making, and results. Competency interview assessing alignment with our requirements. Reference checks with former managers, peers, and direct reports.




If you're a high achiever who thrives on challenges, loves building client relationships, and wants to make a measurable impact, we'd like to hear from you.