Job Description

Overview
Spicerhaart beliefs:
When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.
Location: Blackpool or Remote Working
Accountable to: Divisional Director
Grade: M3
Main purpose of the role: To maximise the strength of the Client relationships by building solid rapport, identifying networking and PR opportunities and managing difficult situations to ensure that the reputation of the company is upheld. Looking for new business opportunities and being an integral part of the management team to grow the Corporate Sales business. Ensuring that the business grows both through organic growth of our client base and also through the addition of new clients, all achieved by outstanding service.
Activities / Main Duties:
xc2xb7 Proactively build and develop long-term business relationships with our Clients ensuring outstanding service and results are achieved.
xc2xb7 Ensure that all parties are focused upon achieving the best price in the shortest timescale at all times delivering positive customer outcomes.
xc2xb7 Deliver a trouble shooting service to Clients constantly driving performance. Reviewing properties, reports and investigating issues to mitigate risk and ensure compliance with SLAs. Effectively managing stock and ensuring that the appropriate Exit Strategy is being adopted and where required agree these with clients and then monitor their effectiveness.
xc2xb7 Pro-actively review all stock to ensure that they are being managed effectively in line with client service levels. Produce a weekly forecast of properties that should exchange and progress these through the month.
xc2xb7 Play an integral part of the Corporate Sales Management Team, recognise new trends and potential new business opportunities. Think outside the box and look the add value to the business by seeking out further opportunities to grow the business and also mitigate risks.
xc2xb7 Take ownership of Tender Opportunities, co-ordinating resource to complete and also driving an appropriate strategy to secure the business
xc2xb7 Take ownership of relationships held with each of their Clients and to serve as the conduit between the Client and the Operational Teams.
xc2xb7 Undertake regular Client visits throughout the UK as required or more frequent monthly meetings with clients to maintain relationships and maximise results.
xc2xb7 Always looking at ways to analyse the service we provide, gain feedback and solve any challenges that the client may have to ensure the smooth running of the relationship achieving the right outcome even in challenging situations.
xc2xb7 Analyse Management Information and Business Intelligence to identify trends, areas for improvement and also drive the performance on clients accounts and also the wider business.
xc2xb7 Manage each clients outstanding invoices and also the disbursements on account.
xc2xb7 Work unsupervised and on own initiative sometimes under pressure to exceed client expectations and drive business performance.
xc2xb7 Champion a continuous improvement culture, which focuses all employees on the delivery of the highest standards of customer service.
xc2xb7 Take responsibility for the Social Media activities of the business, managing the Linked In page and also using whatever tools are available to raise our profile.
xc2xb7 Demonstrate leadership at all times in all operational issues by communicating the Corporate Sales approach and relating it to how everyone can contribute, by role modelling desired behaviours.
xc2xb7 Attend Client Events and also Industry Events acting as the representative of the business and always ensuring a high professional standard is reached.
xc2xb7 Ensure change is managed at a fast pace, whilst maintaining rigorous performance management.
xc2xb7 Visit properties throughout the UK as required to ensure they are effectively managed and evidence to our clients we are going above and beyond.
xc2xb7 Deal with escalated complaints and also problems, investigating the issue and responding to all parties implementing corrective action if appropriate.
Role specific competencies:
xc2xb7 Focus on profitability and look to increase income wherever possible.
xc2xb7 Use research and questioning skills to understand the clients requirements and identify if there are any issues or areas that we can improve on.
xc2xb7 Subject Matter Expert for client requirements, mandates and SLAs ensuring full adherence to meet and exceed client requirements.
xc2xb7 An open and honest approach to communicating and collaborating with clients to ensure transparency and continuous improvement is achieved.
xc2xb7 Teamwork and collaboration to help drive business performance.
xc2xb7 Excellent communications skills both verbally and in writing. Able to communicate effectively and confidently at all levels including undertaking high profile presentations to senior audiences.
xc2xb7 Excellent interpersonal skills and demonstrates motivational qualities to help drive results.
xc2xb7 Always looking for solutions to problems, resolving issues by thinking outside of the box and utilising experience.
xc2xb7 Organisational skills help to achieve personal and business objectives. Focused on completing all tasks to a high standard.
xc2xb7 Analytical thinker who is able to develop Management Information and Business Intelligence to drive change and performance improvements.
xc2xb7 Be proficient in a variety of IT packages including Microsoft Office.
xc2xb7 Able to effectively prioritise tasks and demands, distinguishing between value and non-value activities.
xc2xb7 Demonstrate a drive to deliver results always putting the client first and dealing with anything client related as a priority.
xc2xb7 Strategic thinking and looking at ways to improve all parts of the business.
xc2xb7 Adopting appropriate marketing and sales strategies to look for new business opportunities.
Core Behaviours:
xc2xb7 Ensuring that Customer Service is of paramount importance to enable the business to exceed client expectations.
xc2xb7 Seeks feedback and uses any feedback to improve from both a personal and business perspective.
xc2xb7 Effective and responsible manager who leads from the front and communicates with clarity and enthusiasm.
xc2xb7 Supports and develops individuals and also strives for personal development to achieve their goals.
xc2xb7 Treats others with respect and acts with integrity at all times.
xc2xb7 Always acts on own initiative, working independently and without supervision.
xc2xb7 Embraces responsibility and accountability.
xc2xb7 Ensure that targets are met and exceeded and being focused on delivering client satisfaction.
xc2xb7 Leads from the front and communicates with clarity and enthusiasm.
xc2xb7 Problem solver and also once resolved an issue looks to implement appropriate corrective action.
xc2xb7 Takes initiative and is able to innovate, drive change and remain positive at all times.
xc2xb7 Supports and advocates company standards and policies.
xc2xb7 Maintains high standards of office appearance at all times and sets the standards.
xc2xb7 Acts as a role model to all staff throughout the business and always presents Corporate Sales in the best possible light
xc2xb7 Confidently displays effective decision making even when faced with challenging situations.
The finer details
We are currently conducting all interviews using video software. To be eligible to proceed in our recruitment process, you will need: * Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)

• Well need evidence of your right to work in the UK, in the form of:

• Passport/Birth Certificate

We will also need * Proof of Address

• National Insurance

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability regardless of how small or large your requirement may be.
To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.
Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: '