Job Description

What's the role about?:

Client Account Manager (Global)

Permanent | Full Time

Hours: Monday to Friday, 35 hours per week
Location: Farringdon, London EC1R 3AU (Hybrid - 3 days a week in the Office)

As part of our Global Client Programme within FMCG & Retail sectors, we're hiring a

Client Account Manager

with a global remit to join Smollans' Enterprise Client Team. You will be instrumental in driving a collegiate global partnership with one of our Top 10 Tier 1 Clients. A highly visible role; you'll work alongside our senior executive to ensure commercial activity and shape account success.

What You'll Do;

Support the development and execution of strategic account plans for our Tier 1 key enterprise clients Build polished, insightful decks and presentations for QBR's that land with impact and earn trust Collaborate across commercial, client facing and operational teams to align on client priorities Track client performance, satisfaction and proactively identify opportunities and risks Contribute to RFPs, commercial negotiations, and renewal processes Stay on top of industry trends, competitor moves, and client business changes Utilise multi-source data, teasing out insights, and translating them into compelling narratives, generating useable insights to drive client success Work with internal and external stakeholders to ensure client success

Skills & Experience You'll Bring

Experience in a an operational or client-facing environment within Field Marketing or FMCG Exposure to multi-national global clients with a keen interest in building networks Clear communication - written, verbal, internal and client-facing Organised - able to manage multiple moving parts, deadlines, and people without dropping balls. This is critical. Project management in Agile is our ideal as we work in an a true Agile model for customer and business success Commercial mindset and an eye for detail PowerPoint/Slides is key for us. You know how to structure the narrative, story-tell and design presentation slides (think structure and impact) Tech Savvy: AI tool experience, CRM platforms. Solid grasp of Excel/Google Sheets (pivots, formulas, data tidy-up)

What's In It For You

Access to C-suite discussions and enterprise strategy and global stakeholders Structured learning, mentorship, and a pathway to senior account management roles Work in a collaborative, international environment that values ideas and initiative Competitive salary, performance bonus 24 days annual leave (increasing to 29 days a year) + bank holidays Exciting perks: Pension (4%), Life Insurance, Electric Vehicle Scheme, Medicash, Gymflex, Perkbox, and Taste Card A supportive, inclusive environment with opportunities to grow and innovate

You are ready to showcase your client success at a global level with a business that will take you further. If this sounds like your next career chapter - we'd love to hear from you.


More about us...:

Smollan is a full-service retail solutions partner with over 90 years of heritage, helping brands win at the point of purchase. Operating across 61 countries, we are trusted by over 500 global and local brands and employ more than 90,000 people. Our purpose is to create growth and transform lives by connecting people to products and possibilities.

We deliver intelligent, end-to-end retail execution and experiences across the physical and digital landscape, directed by data and powered by technology and people. Our capabilities include Sales & Merchandising, Activations & Experiences, and Data & Technology. Smollan grows brands by growing people, creating value for clients and impact for consumers every day.


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