Job Description

Job description

Job Title: Client Accounts Assistant

Department: Client Accounting

Location: Portsmouth Office

Hours: Monday to Friday 09:00 - 17:00 1 hr lunch break (35hrs)

Report to: Head of Department

Holiday Allocation: 25 days per annum (pro rata)

Summary of Job:

Working with Accounts and Estate Management and responsible for processing contractor invoices, landlord statements, preparation of payments, processing credit card receipts, liaison with 3rd parties

Main Tasks & Responsibilities:

Liaise with and report to landlords & clients. Prepare landlord rent statements attaching copies of invoices and email/post out. Save copy of landlord statement on system. Raise BACS files for payments to landlords. Process contractor invoices on QUBE, ensuring authorisation by Estate Manager. Save scanned invoices and attach to the QUBE posting. Raise contractor payment BACS files. Extract invoices from files or the system when requested. Process debit card payments via online banking portal. Deal with payment and invoice queries via email and telephone. Constantly update leaseholders notes with any details of correspondence/documents received. Answer telephone calls Post direct debit payments. Processing incoming bank receipts Run daily receipt clearance routine. Creating reports for property accounts Reconciliation of client bank statements Liaise with departments within the Group as and when required Carry out any other duties as instructed by line manager Refer any issues as they arise to the line manager Telephone answering

Person Specification:

Excellent telephone manner Excellent organisational skills Computer literate Excellent communication skills Excellent customer service skills Ability to work as part of a team Ability to use own initiative Ability to work under pressure Accuracy in data entry and attention to detail Proactive and flexible approach to work Quick learner Good knowledge of Microsoft Excel

Please Note:

This job description is an indication of the job role you have been employed to do and not an exhaustive list of daily or monthly tasks. All employees will be expected to undertake any suitable tasks requested by their line Manager to meet the changing needs and future growth of the business, as discuss in regular reviews. The job description needs to be read alongside the post-holders Statement of Main Terms and Employee Handbook, which provides detailed information concerning the policies and procedures of our company. This job description will be reviewed periodically.