Job Description

Client Administrator (iPLAN) - Dental

JOB DESCRIPTION

Background:

Agilio Software Group is the UK's largest provider of back office, compliance, and workforce solutions in primary care and dental.

We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.

Job purpose:

Day to day ownership and management of product administration for Dental plans (iPLAN).

Provide client and customer support, responding to queries and issues through inbound and outbound telephone calls, emails and tickets. Support the system reconciliation processes and liaise with stakeholders for testing, enhancing, improvements to the system.

You will be responsible for:

Ownership of all product administration

Assist with Onboarding and Offboarding of new customers/clients including liaising with account management team where appropriate.

Mailing and communications as required by the product

Ownership of monthly reconciliations and reporting associated with the relevant product.

Responsible for resolving customer support queries, resolving or escalating to next level.

Undertake credit control activities as required

Contribute to development and testing of product enhancements/improvements, including support systems

Where required accept payment over the phone or via electronic payment links

Support other areas of the finance function as and when required

The skills and experience which we are looking for in our Client Administrator (iPLAN) are:

Essential

Attention to detail

Confident telephone manner

Numeracy skills required

Be able to work independently

Work as a team member

Be confident in problem solving

Competent in Data Input

Desirable

Microsoft office applications especially excel

Good Maths & English grades

Additional Information

This is a full-time role, Sheffield office based initially, will then move to hybrid working.

Job type: Full-time, permanent.

Salary: Competitive salary and generous benefits

Income Protection

Life Assurance

Enhanced pension

Health Cash plan

28 days annual leave + bank holidays

Sick pay scheme

A range of flexible benefits available through our Agilio Flex portal

If you feel you have what it takes to join our team, we look forward to receiving your application!

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Sheffield S9 2RX: reliably commute or plan to relocate before starting work (required)
Language:

English (preferred)
Work Location: Hybrid remote in Sheffield S9 2RX