Job Description

Client Administrator

Leeds

Up to 25,000

My Client a specialist legal debt recovery firm with a strong reputation for delivering ethical, efficient, and effective solutions to our clients are now seeking a proactive and organised Administrator to support their growing client base. This is a key support role within the firm, ensuring that clients receive timely updates and professional service throughout the recovery process.

Job Role

As a Client Administrator, you will be responsible for maintaining strong relationships with clients, handling day-to-day queries, and supporting the legal team in managing active debt recovery cases. You'll ensure that all client instructions are handled promptly, accurately, and in line with regulatory requirements.

Key Responsibilities

Set up new client instructions and maintain accurate case records in the case management system Prepare and issue client reports, updates, and documentation related to ongoing debt recovery matters Assist with client onboarding, including compliance checks and verifying documentation in line with AML and GDPR regulations Monitor case progress and follow up on outstanding information or actions with internal teams Ensure all correspondence and documentation is correctly filed and recorded Liaise with solicitors, paralegals, and enforcement officers to provide timely updates to clients Escalate complex client concerns to the appropriate team or manager Support general administrative functions to ensure smooth operations within the client services team

Experience required:

Previous experience in an administrative or client support role Excellent written and verbal communication skills with a professional and empathetic manner Strong organisational skills and ability to prioritise a busy workload High attention to detail and accuracy Proficient in Microsoft Office (Word, Excel, Outlook) and experience using case or client management systems A proactive, problem-solving approach to client service

If you are an experienced Administrator interested in this role, please apply ASAP!

Job Types: Full-time, Permanent

Pay: 22,000.00-25,000.00 per year

Work Location: In person