Job Description

:

Overview:

You

Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style A powerful communicator, handling clients with personal care and empathy and

putting the client at the center of every decision

Courageous with ideas and innovative in your approach, always ready to grow and

learn

Responsibilities:

Key Responsibilities

Act and think first of the client and their experience, you have an in-depth knowledge

of the desires, needs and expectations of clients

Welcome and assist each client providing an excellent in-store experience at all

times

Be a master at storytelling and at the art of asking engaging questions Create a long-term authentic bond with clients by making them feel the experience is

truly about them

Deal effectively with customer complaints by liaising with the line manager when

necessary.

Demonstrate active leadership on the selling floor, to drive individual and team

objectives and be accountable for sales results

Be proactively engaged in cross selling with all Departments and maximizes sales

opportunity in order to achieve individual sales target and KPIs.

Prove Brand and product knowledge Manage payment operations including return, refund, remote sales, tax-free in a

punctual and accurate manner

Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and is attentive to prevent product thefts,

including tagging garments and merchandise on the floor

Think innovatively about how we can improve and generate new ways, be up-to-date

with new fashion trends and competitors

Develop and nurture meaningful and loyal client relationships through personal

connections and CRM initiatives

Manage and drive sales by understanding client desires and create a hand-crafted

experience for the client to achieve the best sales performance

Qualifications:

Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail , Client service and commercial mindset; Excellent understanding of the luxury sector and product sensitivity; Strong communication skills ; Willingness evolve in the organization, willingness to relocate is a plus; * Digitally aware and open to new ways of working