Job Description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over 23 million better off, showcasing the direct impact of our work.


Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities--including local Citizens Advice Bureaus and law centres--where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.


By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

Job Overview

Part-time 15 hours/week FTC Until End of June 2026 Salary: 26936.00 (pro-rata)

We're looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall's Money Coaching and Money Support services across Guy's and St Thomas' Trust (GSTT) sites. You'll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust. This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.

Key Responsibilities

Outreach and Engagement

Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues Speak confidently with staff about the Money Coaching offer and how to access support Distribute flyers, multilingual leaflets and signposting materials Be a visible and approachable presence at roadshows, pop-ups and events Attend meetings and events in person or online to promote the service

Marketing Materials and Display Maintenance

Support the installation and regular restocking of 30 "Money Support Hub" wall-mounted displays Report any damage, updates or replenishment needs to the Marketing Manager Feedback on which sites are generating the most footfall and engagement

Monitoring and Reporting

Log engagement stats from each event (e.g. conversations, materials distributed, referrals made) Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback Flag common themes and ideas for improvement

What We're Looking For:

Excellent people skills and a confident, friendly communication style Comfortable speaking to new people and promoting services in busy spaces Ability to work across multiple sites and manage your own time Self-motivated, proactive and a strong team player Willing to travel within London for roadshows and outreach events High level of professionalism and integrity. Strong alignment with Toynbee Hall's mission, strategy, and values. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Ability to manage multiple tasks and deadlines effectively

Desirable

Experience in community engagement, outreach or public-facing roles Familiarity with health, public sector or charity environments Multilingual or confident engaging across diverse communities Experience contributing to reports or feeding back to a manager or project lead Knowledge of or interest in financial wellbeing

Please download the full for more details.

Interview date:

3 December 2025

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

25 days

of annual leave, plus

3 additional days

for our Christmas shutdown (on top of bank holidays).

After 2 years:

+3 extra days of leave.

After 3 years:

+1 additional day.

After 5 years:

A total of

30 days

annual leave, plus the

3-day Christmas shutdown.

Pension

Standard Life Pension Scheme

- Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

Enhanced Sick Pay

for peace of mind during illness

Enhanced Maternity & Paternity Leave

to support growing families

Employee Eyecare Vouchers

to support your vision health

Employee Assistance Programme

for free, confidential advice and support

Mental Health First Aid

to ensure workplace well-being

Tenancy Deposit Scheme

to help secure your home

Interest-Free Season Ticket Loan

for cost-effective commuting

Cycle to Work Scheme

to promote a healthier, greener way to travel

Charity Mentoring Network

to support professional development and networking

We're committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!