Job Description

Job Overview
This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally.
With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking.
The Re-Engagement Officer plays a vital role in reviving relationships with previous clients, nurturing long-term partnerships, and maximising repeat business opportunities. The role suits a confident communicator with a passion for hospitality and relationship-driven sales.
Responsibilities

• Reconnect with lapsed or dormant clients through personalised outreach to reignite interest in hospitality and corporate event experiences.
• Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers.
• Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs.
• Maintain accurate client records, communication logs, and activity reports in the CRM system.
• Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives.
• Provide feedback on customer sentiment, market trends, and product opportunities.
• Consistently achieve re-engagement and revenue targets, contributing to the wider commercial success of the team.

What we need from you

• Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services.
• Exceptional communication skills with a friendly, persuasive style.
• Proven ability to build rapport quickly and reignite customer interest.
• Strong organisational skills and attention to detail, with experience managing CRM systems.
• Self-motivated, target-driven, and able to thrive in a results-oriented environment.
• Creative thinker who can adapt their approach to different client types and scenarios.

What's on Offer

• A lively, sociable working environment within one of the UK's most exciting industries.
• Competitive base salary plus uncapped commission and performance bonuses.
• Ongoing training and career development.
• Opportunities to attend exclusive events and build industry connections.

This role is being handled by Lily Martin, Sales Recruitment Consultant At Pearson Whiffin Recruitment

Skills Required