Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
We have an exciting opportunity for passionate Client Care Associate at our hospital branch in Uppingham, Rutland and are seeking that special someone who enjoys helping people, to join our team.


The hours are full-time and can be spread over 4 or 5 days.

The role:

The Client Care Associates play a pivotal role within our team. They are responsible for the day to day running of our busy reception area, providing a first-class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will support and develop you with CPD programs to enhance your skills and capability as we believe in career development for all our associates.


Did we mention you also get the chance to cuddle the patients too!

The person:

Passionate about customer care, ideally with a strong customer service background Ability to communicate with clients either face to face, over the telephone or our online portal Attention to detail and able to prioritise tasks Empathetic, approachable, friendly with a positive attitude

Who we are:

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.


Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients.


We support many local pet charities and are heavily involved in the local community.

What we offer:

40 hours plus 1:3 Saturdays. Hours can be worked over 4 or 5 days. 25 days annual leave plus Birthday Day Life assurance 4 x salary Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice Enhanced Sick Pay Enhanced Family Leave E-cars Salary Sacrifice Cycle to Work Scheme Salary Sacrifice (perm only) Refer a Friend Pet Insurance Discount & substantial staff discount if you register your pets with us Discount Platform - Benefits Hub Reduced Gym Membership (Pure Gym) Associate Assistance Programme Eye Care Scheme Headspace Annual Flu Voucher

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk