Job Description

If you're passionate about delivering excellent service and enjoy working as part of a team, we have a fantastic opportunity for you at our Banbury Vets for Pets practice, starting as soon as possible.
The role is part time, for a minimum of 22 hours per week, with additional hours available for holiday cover. Flexibility with working hours is essential. You will also be required to work 1 in 4 Saturdays

• Monday - 8.45-7.15 (10 hours)
• Thursday - 9am-2pm (5 hours)
• Friday - 2.15pm-7.15pm (5 hours)
• Saturday - 4 - 9am-5pm (=2 hours per week)

This is a Front-of-House role, and your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.
This is a busy role, so some experience in Customer Care would be beneficial. You will be trained by our experienced Client Care Advisors but the ability to pick things up easily is essential.
In return, we offer such benefits as: access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Starting salary would be around 12.25 per hour, with a view to increasing after successfully completing the 3-month probation period.
Please apply with your CV and a covering letter.
Locations: OX16 1LX
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Skills Required