Job Description

Full-Time, Permanent Position

We are recruiting Client Care Advisors! If you enjoy providing great service and working in a team, we have just the opportunity for you at Vets for Pets Colchester.

About the Role

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.


You will be the first person a client greets by telephone and will offer support, guidance and expertise, managing payments and future bookings confidently. Your great client service during a client's call will make sure that their absolute satisfaction is given.


Coordinating the smooth running of the day-to-day routines of the practice will be done using our practice management system, so computer literacy is a must.

Key Responsibilities

First point of contact for clients calling the practice Managing appointments, payments, and bookings Acting as liaison between clients and veterinary staff Using practice management software for daily operations Providing exceptional customer service and support

What We're Looking For

Essential Qualities:

Genuine passion for animals and their welfare Excellent communication and interpersonal skills Calm, empathetic approach when dealing with emotional situations Ability to work independently and as part of a team Flexibility and resilience in a fast-paced environment

Preferred Experience:

Previous administration or customer service experience Familiarity with veterinary or healthcare environments

Working Hours & Flexibility

Schedule Options:

Full time position (multiple positions available) 1 in 4 weekends Multiple shift patterns available No out-of-hours obligations

Comprehensive Benefits Package

Competitive Compensation:

25,396 - 26,000 per annum (full-time) Performance-based salary reviews Comprehensive pension scheme

Generous Leave:

28 days annual leave (including bank holidays) Increases to 33 days after 24 months

Employee Perks:

20% discount at Pets at Home, The Groom Room, and Vet Group Additional corporate benefit schemes Ongoing training and career development opportunities

Why Join Vets for Pets?

Work with advanced clinical equipment in a supportive environment Diverse caseload with an established client base Collaborative team culture focused on excellence Opportunities for professional growth and development

Ready to Apply?

If you share our commitment to outstanding pet healthcare and exceptional customer service, we'd love to hear from you.

How to Apply:

Email: recruitcolchester@vets4pets.com Online application portal available

We welcome applications from candidates at all experience levels and are committed to providing comprehensive training to the right candidate.


Location: CO3 8PB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!