Job Description

Bay Vet Group is a proudly independently owned first opinion and referral small animal Practice. We have an exciting opportunity available for a Client Care Advisor to join our team, this position will be primarily based working between our Dawlish and Teignmouth branches but may require the successful candidate to work at any of our branches across Teignbridge and Torbay.

The successful candidate must show a high willingness to learn, be motivated, confident, providing a consistent high level of service and customer care whilst upholding and working to the Values and Mission of Bay Vet Group.

Key duties and responsibilities will include but are not limited to; answering the telephone and greeting clients, scheduling appointments efficiently, providing advice on a wide range of veterinary subjects and products, stock ordering, maintaining accurate records of client interactions and transactions to ensure seamless communication and follow-up, maintaining and cleaning of reception and consulting areas

This is a full-time position working 4 days a week (9.5 hour shifts) plus 1 Saturday in every 4. (Part time positions for less than 4 days may be considered)

Benefits include:

Competitive salary

Further learning encouraged

Supportive and collaborative team environment

Staff discount scheme on Veterinary bills and products

A day off for your birthday

Death in service cover (after 3 years employment)

Private medical insurance (after 5 years employment)

Skills, knowledge and experience required:

Minimum 2 years' experience of working in a client-facing customer service role

Previous experience in a veterinary practice would be desirable but not essential.

Excellent organisational skills with attention to detail

Ability to work independently as well as part of a team

A proactive approach to problem-solving and client engagement.

Excellent time keeping

Empathetic & conscientious

Good IT skills

DRIVING LICENSE AND OWN TRANSPORT ESSENTIAL

CLOSING DATE FRIDAY 26TH SEPTEMBER 2025

Job Type: Full-time

Pay: From 25,396.80 per year

Benefits:

Employee discount Life insurance Private medical insurance Store discount
Work Location: In person