Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team?


Calder Vets in Dewsbury has an exciting opportunity for an experienced Senior Client Care Advisor to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives. Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Working along side another Senior CCA managing a team of 9. Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks.

Hours

This is a full-time permanent position working 40 hours per week and 1 in 4 weekends. Shifts vary from 7.30am-4.30pm, 8am-5pm, 11am-8pm.

Essential Requirements

Experience of managing a team Customer service experience Experience of working within a front-of-house team Veterinary experience preferable

Benefits

5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme.

About us

Calder Vets Dewsbury is a 24 hour veterinary hospital based in West Yorkshire and is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.


At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.


We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.


All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


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We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk