Job Description

Client Care Advisor
Inglis Vets Hospital, Dunfermline, Dunfermline, Scotland
Discipline: Non-clinical Support
Full Time
25,484.71 per annum

We are looking for a dedicated and enthusiastic Client Care Advisor to join our team at Inglis Vets. As the first point of contact for clients, you will play an essential role in providing exceptional service to our clients, whether they are visiting the practice or reaching out by phone.

Your key responsibilities will include:

Answering incoming calls and responding to client inquiries. Assisting clients at the front desk and offering a warm, welcoming atmosphere. Making appointments and managing bookings. Producing invoices and processing payments. Handling cash and ensuring accuracy in financial transactions. Going the extra mile to ensure clients feel valued and well cared for. Using your initiative to provide efficient and effective solutions to clients' needs.

Our ideal candidate

We are looking for someone who has excellent customer service skills , you'll be the face and voice of Inglis Vets, so a warm, friendly, and professional demeanour is essential. Attention to detail - Handling bookings, invoices, and cash transactions requires precision and organisation. Initiative - We value someone who can take charge, think on their feet, and assist clients proactively. Team Player - You will work as part of the client care team to support the vets and nurses to provide excellent client and patient care. Reception or call centre experience is preferred, but not essential.

About the rota

This is a full-time role working workng 40 hours per week Monday to Friday with weekend shifts on rotation. Part time applicants looking for fewer days of work will be considered.

What We Offer:

Support from a caring, experienced team. A collaborative environment with the wider Inglis Team. Opportunity to grow and develop your career in a supportive setting.


If you are passionate about helping others and are ready to make a difference in a fast-paced, client-focused environment, we'd love to hear from you!

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Inglis Vets Hospital, Dunfermline
120 Halbeath Road, Dunfermline, Dunfermline, KY11 4LA, United Kingdom

Animals treated

Dogs, cats & small pets
Farm animals
Exotic Friendly
Chicken Friendly