Job Description

We are hiring for a Client Care Advisor to join our team. We're looking for an enthusiastic person with a passion for customer service to join our small, friendly team. This is a part-time position based at our Newbury branch but there may be a requirement to travel to Thatcham.

Main responsibilities of the role include but are not limited to;

Liaising with the clients and the clinical staff to provide a high level of customer care. Meeting and greeting clients and pets. Booking appointments and diary management. Managing telephone and email enquiries. Taking payment for services and products. Managing cash and end-of-day banking. Maintaining a clean and safe space for our clients and their pets.
Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be. Ideally, you will have great organisational skills, good communication skills, be confident using IT systems, able to work different shifts and some weekends on a rota basis and have prior experience working in a customer service role.

About the rota:

We are looking for a maximum of 30 hours per week, however we can be flexible.

We are ideally looking for 12:30-6:30pm Monday - Friday but this can be discussed.

There is no OOH requirement, however 1 in 4 Saturdays paid overtime is essential 8am-12:30pm.

In addition to a competitive salary, you will benefit from:

6.6?Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Job Type: Part-time

Pay: Up to 20,000.00 per year

Expected hours: 15 - 30 per week

Benefits:

Company pension Employee discount Enhanced maternity leave Free flu jabs Free parking On-site parking Sick pay
Work Location: In person