Job Description

Client Care Advisor - Part Time

Newton Abbot Vets for Pets

We're excited to offer an excellent opportunity for a warm, enthusiastic, and passionate Client Care Advisor to join our supportive and friendly team at Newton Abbot Vets for Pets. This is a part-time role working 106.5 hours across a 4-week rota, including regular weekends and bank holidays.


We are a busy, family-owned practice with a close-knit team made up of 5 Client Care Advisors, 5 Vets, 7 Registered Veterinary Nurses (RVNs), 2 Veterinary Care Assistants (VCAs) and a Practice Manager.


Our reception team is at the heart of the practice, ensuring every client and pet receives an exceptional experience. You'll be the friendly first point of contact, supporting clients with compassion, professionalism, and care, while working closely with our clinical team.

What You'll Do

Be the first point of contact for all clients, greeting them warmly and ensuring they feel supported throughout their visit. Provide outstanding customer service, always acting with empathy, attentiveness, and urgency. Confidently manage payments, bookings, and financial discussions. Communicate clearly and effectively, passing on crucial information from the veterinary team about treatments, prescriptions, and care plans. Handle phone and digital enquiries with accuracy and professionalism. Keep accurate records by entering information into our systems (appointments, animal weights, prescriptions, etc.). Assist with daily reception operations such as scanning documents, liaising with referral practices, and ensuring the reception area is clean and welcoming. Cash handling, daily reconciliations, and banking duties. Work flexibly, covering colleagues' annual leave and absence where needed. Stay calm and proactive in a fast-paced environment, demonstrating strong problem-solving skills.

What We're Looking For

A naturally friendly, professional communicator with strong written and verbal skills. Confident multitasker who thrives in a busy environment. Compassionate and empathetic, with the ability to handle sensitive conversations. Computer literate and comfortable with online systems. Flexible, reliable, and happy to adapt to changing situations and rotas. Previous customer-facing experience.

The Details

Hours: 106.5 hours over 4 weeks (rota includes weekends, evenings, and bank holidays).


Rotas: Issued 4 weeks in advance; flexibility is required for cover and occasional short-notice changes.

Practice Hours:

Monday-Friday: 8:30am - 7:00pm Saturday: 8:45am - 6:00pm Sunday: 9:45am - 4:00pm

Why Join Us?

At Newton Abbot Vets for Pets, you'll be part of a genuinely caring team where every role is valued. You'll have the chance to make a real difference to clients and their pets every day, while developing your skills in a supportive and welcoming environment.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!