Job Description

Client Care Advisor (Part-Time)
Garden Lodge Veterinary Clinic, Stormont, Belfast, Northern Ireland & Isle of Man
Discipline: Non-clinical Support
Part Time
9,841.26 per annum

We are hiring!

Here at Stormont, we are looking for a friendly and approachable Veterinary Receptionist to join our fantastic team on a part-time basis.

About the role

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

Liaising with the clients and the clinical staff to provide a high level of customer care. Meeting and greeting clients and pets. Booking appointments and diary management. Managing telephone and email enquiries. Taking payment for services and products. Managing cash and end-of-day banking. Maintaining a clean and safe space for our clients and their pets.


This is a part-time position working 15.5 hours per week. The shifts are as follows:

Tuesday 10:00am - 5:00pm Thursday 10:00am - 5:00pm Saturday 8:30am - 12:00pm

A little about us

Garden Lodge has been established since the late 1970s. We are proud to be a local independent veterinary clinic, offering a personalised service to our clients. We have a dedicated team of veterinary surgeons, veterinary nurses and reception staff all waiting to help you and your pet in the good times and the bad.
Our team of dedicated veterinary surgeons and nurses will treat your pet like they treat their own.
We are conveniently located over two branches, Holywood and Stormont, offering routine appointments 6 days a week.

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Garden Lodge Veterinary Clinic, Stormont
697/703 Upper Newtonards Road, Stormont, Belfast, BT4 3NT, United Kingdom

Animals treated

Dogs, cats & small pets