Job Description

An exciting opportunity for a part-time client care advisor to join us at Vine Tree Vets has become available.
You will be the first point of contact for our clients on the telephone and in person, ensuring all visitors to the practice are met with a professional, friendly, and courteous manner.



No one day is the same in this job, but the core responsibilities are as follows:Booking, cancelling, and changing appointments. Dealing with payments of all types and end of day banking procedures. Updating client and patient records and formulating information packs. Forwarding client enquiries, lab results and other communications to the relevant team members. Maintaining stock levels for over-the-counter items Regular cleaning and refreshing of front of house areas.


About Us

Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats!
The wonderful team at Vine Tree comprises 2 vets, 4 nurses, 3 receptionists, and a director of practice some having been with us anywhere from 10 to 25 years!

We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some of our team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden center visits.

Your shift pattern



The role would suit somebody who is looking for a fixed shift pattern covering an average of 31.33 hours a week. The shift pattern for the role will be Monday 9 am to 5 pm, Tuesday 9 am to 5 pm, Thursday 9 am to 5 pm, Friday 9 am to 5 pm and a 1:3 Saturday between the hours of 8.30 am to 12.30 pm.

In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 19,892.05 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.