Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
An opportunity has arisen to join our team at our Hampstead Hospital as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.


This role is fast-paced, high pressured but fun, with no working day the same.


We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.


Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

What we are looking for?

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. Including:

Liaising with clients and the clinical team to ensure effective customer service Completing various administrative duties for the clinical team and the business Promoting our fantastic Healthcare Plan Meeting and greeting clients with an effortless smile Booking appointments and diary management Managing telephone and email enquiries Taking payment for services and products Managing cash, stock and client accounts Opening and closing the practice.

About us

Hampstead hospital is based in North London, a short walk from Belsize Park Tube and local amenities. The hospital is well equipped over 4 floors where we have everything you would expect, including full diagnostic facilities, an on-site laboratory, a dedicated Intensive care unit (ICU), separate cat/dog wards, and a full theatre suite. Our 24hr facilities ensure continuity of care for our patients and provide a highly stimulating and rewarding caseload.

Benefits

5 weeks holiday + bank holidays + Birthday Leave Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes (gym membership) Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


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We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk